Literature Review On Point Of Sales System

literary works round off On evince Of gross sales System shimmy is a brand rear wholly owned by CG Computers Sdn Bhd. CG Computers Sdn Bhd was founded on 1995 by Mr. Li Chau Ging. The main line of reasoning of the club is interchange apple Products chthonian the brand name hurl, which foc ingestions their stage business in retail strain, education and green light market. Currently, there are five batter outlets,Two of the stores are apple Premium reseller, which yield more demos of Apple harvest-homes in the store for leaf nodes to interrogation drive compare to Apple Authorized Reseller. As one and only(a) of the booster cable Apple Premium Reseller in Malaysia, throw off to a fault earmark t all(prenominal)ing course which is called CofeeMUG to teach customers on how to use or enjoy the output which they curb purchased.CG Computers Sdn Bhd is also an Apple Authorized Gold Service Provider, which provide service and repair for Apple products, every Sw itch store is a Drop smudge if the customer have puzzle with their Apple product which they purchase from any Apple Store around the world.The founder of CG Computers Sdn Bhd name his store Switch is because the company wants the more users to Switch to Mac, by delivering the opera hat customer service to the customer and demonstrating The Beauty of a Mac.Switchs employees called themselves Switcher, which is trained to coiffure customer on the best they could. Every Switcher get down out be trained on product knowledge of Apple products on Apple gross revenue Training Online (ASTO) by Apple Inc. and give be show as a Apple Product Professional and Apple sales Professional.1.2 Business OperationSwitch operates the business both day. The business minute of arc depend on which shopping complex the Switch store is located. The standards business hour in Switch is from 10.00 AM to 1000 PM. On every store, Switchs employees go away do clove pink counting every morning and darkness(when spread and closing the store). Stocks that the employees have to count are from iPods to System this is to fit that no agate line is lost and arrive in the scrutinize is tally. All branches in Switch allow for do the same thing. If there is a riddle during the shoot count, Switchs employees must name immediate to the Headquarters.after stock counting, Switchs employees mature on the all the demo units, the MacBooks, iPods, iPhone, iMacs and the Mac Pro. This is to hear the moment that customer walks into the store. They could test drive the demo unit immediately, without custodying for the carcass to startup. nimble after the all the strategys are turned on, Switchs employees will clean up the store. They will sweep the floor, wipe the tables and demo units to make sure customers feeling comfortable when trying it. While wiping and cleaning the units, Switchs employees will also balk on the demo units to make sure it is functioning.This are the 3 proj ection the every Switchs employee does in every outlets in the morning. It is a rule confine by the company before they could start attending customer. After this 3 task is gross(a)d, they will start attend customer and do their mundane sales.E-mail serves as the discourse channel of the company, every employee will be given an employee ID and email address from the company. E-mails are sent everyday to each employee regarding up checks, promotions, news, comments and suggestions. CG Computers is a very flat organization that it has no hierarchy surrounded by uppers and lowers, any comments or suggestion could be voice out to the solicitude or other colleagues. E-mail is the or so important thing in the company which is use on every branch to communicate.Another communication technology that is use by the company is Instant Messaging. The Company uses .mac and organise on every stopover of gross sales machines for instant communications. Every Switch outlet and all the em ployees are connected exploitation .mac or AIM. This is to ensure instant communication feces be held if a branch inquire help, emergency, queries and stock request.Chapter 2 Literature re aspect on menses of sales System2.1 What is baksheesh of SalesAlso known as the spirit level of service or POS, the point of sale is the exact point in a action when goods or services are provided to the customer and recompense is rendered for those products. While the specifics of a point of sale placement will alter somewhat from one situation to another, the final outcome is always the same. (Malcolm Tatum, 2010) rank of sales (POS) bundle product is a type of software that retail store use to think their sales and operate the cash drawer it is a computerized cash drawer. Point of sales add up the sales fare and address the change. When customer buy items from retail store, point of sales will minus or debit the amount of item sell in the inventory dodging. At minimum, POS shoul d be able to handle sales and make your inventory database. (Jane Harmon, 2010)Image above illustrates point of sales (image from http//www.pcmag.com/encyclopedia_term/0,2542,t=point+of+salei=49444,00.asp)Point of sales system is mostly found in supermarket. The point of sales system consists of the checkout counter, chevron code scanner, and the cash register. Every cartridge holder when an item is scanned, the system count the be till all the items selected by the customer are scanned, the system will calculate the total cost of all item that customer would like to purchase. Customer will therefore pay amount money, using either reference card or cash. If customer pays by cash, the point of sales system will include the cashier to input the amount of money that customer pay and calculate the balance that should be returned to the customer. When the payment is done, Point of Sales system will generate a receipt and store a log in the server.The proposed system will be at le ast able to do the basic requirement of what a Point of Sales should have.2.2 Features of Point of Sales System on that point were many possesss in Point of Sales System. The proposed system will highlight the existing and important receives. One of them is easy to learn, By using a user friendly and easy to learn system, the company will save up cost. Switch do not submit to send their employees for expensive training on how to use the point of sales. Switch will also save metre to train a faction before they could start working.The second feature is easy to use. An easy to use Point of sales system should require the minimum keystroke and minimum attainment during daily sales. This will ensure customers do not have to wait in addition long until a receipt is printed. A complicated Point of Sales system will cause customers to wait while give and a long queue when the cashier get intos too long cadence to key in the data into the Point of Sales.The third feature is automa tic. Point of sales system should be able to apply automatic discounts or preferred price levels to special customers. This will help ease the stimulate up the cashiers job when there is a promotion going on.The poop feature is rewarding. Point of sales system should be able to calculate the total sales by every individual staff to adjudge track their sales performance and commission. This will ensure staff could get their commission every month in their pay slip and it will motivate staffs to sell more items to earn more money.The fifth feature is accommodating some hot selling items will be sold out very frequently. Customer may have to come punt the next time until the stock arrive, but when it is a hot selling product, it may be sold out before customers could come once more and purchase it. Point of sales system should be able to take sales order so that, when the new stock arrived, it will be reserved for customers.The sixth feature that I would like to highlight is receip t. This is the most important feature is point of sales. Every sales end up with a receipt before the sales is complete. Point of sales system must be able to print receipt for customers to proof that they have bought the items from a store and it will be apply for items that have warranty. The date of purchase will be printed on the receipt.Chapter 3 Literature Review on Existing Point of Sales System3.1 Existing Point of Sales System in the market.3.1.1 Retail Man Point of SalesRetail Man Point of Sales can turn an familiar somebodyal computer into a Point of Sales System and inventory system just by attaching Point of Sales hardware into it, for example, bar code scanner, cash drawer, docket newspaperwoman, touch screen and pole uncover into the computer. It features a very simple user interface with decent security. This software includes Point of Sales, stock control, inventory and standard accounting functions. By using this software, you can turn your ordinary individua lal computer into a powerful point of sale terminal. Their official website is http//www.retailmanpos.com/3.1.2 POS MAIDThis software is matched with any barcode scanner or any touch screen computer. POS Maid essentially have all the tools a retail store need to conduct a business. With simple operation and feature set, business owners will be pleased by this tool. All the maths, including taxes was automatically added to ensure accuracy. This software allow a retail sotre to save customers information into database to run a business field of study with just a few clicks. This program even has feature to record the employee work hours and tally up their pay checks. Their official website is http//www.alexandriacomputers.com/retail-software.aspx3.1.3 unaffixed Deluxe Pos Point of Sale Software System 2.0Win TRS Point of Sales us a completely free software suite for setting up a Windows DOS based point of sales system. This software is a full feature system with a client and inv entory database. One of the great features is it allow users to create purchase order. It also support cash drawer and barcoding. This software can be used on a single PC with a standard printer and expand up to multiple PCs with dedicated printer if required. This is a complete stock management system that can work in a single PC system.3.2 Existing Point of Sales in SwitchThe existing Point of Sales System used in Switch is FileMaker Pro. FileMaker Pro is a cross-platform relational database application from FileMaker Inc., formerly Claris, (a subsidiary of Apple). The main reason why FileMaker Pro was used is because the Point of Sales devices in Switch is a MacBook, Apple Macintosh computer, FileMaker Pro is fully compatible with Mac OS X on Macintosh Machines. FileMaker Pro is a database application that has been used since when the company was founded.Figure 1Figure 1 is a snapshot of the sales interface, this interface is used to key in customers info, stock no (stock ID), am ount, cash/ credit card and sales person name. When cashier filled up the required information, the receipt will be printed.If a product runs out of stock, this sales order interface will allow staff to take customers information, such as, name, address, and contact number. Staffs will have to key in the items that customer would like to order and deposit give and issue a receipt as a proof that the customer have paid and order for the item.Figure 2The existing system also allows the retail store to view the total cash and credit card sales. It is called the daily constitution of each branch. The main purpose of this is to ensure the cash and credit card amount is tally each night before closing the retail store.Figure 3Chapter 4 investigation of Problems4.1 OverviewThis chapter is about to investigate existing fuss in the Point of Sale currently used in Switch. The proposed system will solve the problem to ease the task of Switch employees.4.2 Problem 1 Sales subjectThe very ma in problem of FileMaker Pro (Point of Sales System) used by Switch is the sales report. When a receipt is organism issues, the existing system cannot send a report to the Headquarters to inform them that a exploit is macrocosm made. To know the daily sales, Headquarters can only view it the next day because the report will have to be generated manually every night.It means the Headquarters cannot view the sales report in real time each time a transactions is being made. The proposed system will solve this problem on the server software in the headquarters by implementing a page for authorized person to view the transaction in real time and updated every seconds.By solving this problem, the company will benefit from monitoring each transaction in real time. If there is a mistake made on the sales receipt, price, promotion and etc. It can be monitored and noticed outright so that changes could be made immediately. Compare to existing system, mistake can only be identified on the ne xt morning.Mistake could be identified if the report could successfully generate on the night. It there is an contingency like staffs forgot to generate the report and the next day the report is lost or damages this will cause the company loses a report of a whole day and it top executive take a calendar week to trace back what items have sold, pricing etc.4.3 Problem 2 Stock delete/ stock debitThe second problem in the existing point of sales system is stock deduction/debit. reflexion that in Chapter 1, under Switchs business operations, the author have mention about stock counting every morning. The report of the stocks only included, iPod, iPhone and Mac. Other accessories are not included in the stock count due to too large amount but iPod, iPhone and Mac are expensive stock and still are in countable numbers, that the company is afraid of. Staffs might steal a MacBook home and the stock is lost and no one could realize it without the stock count.The problem of stock deducti on is, every time a iPod, iPhone or Mac is sold, the local list of stock in the existing Point of Sales System require manual deletion. After all stock sold on the day are being deleted, this list will be a part of daily report to be send to the Headquarters. Staffs may have forgotten to delete the stock from the list and result an untallied amount during stock count at night. There is a possibility of deleting the wrong stock.The proposed system will solve this problem by implementing automatic stock deletion from the local and server stock list so that there is less possibilities of error made by humans. This will speed up the job of stock counting and report generating. By implementing this system, Switchs employees will have lesser task and stock amount are always correct.