Six Sigma for Pizza

Hong Kong Baptist University Professional Diploma in attribute Management hexad Sigma and Quality Tools free radical Assignment plow of Six Sigma Project For Yum Yum pizza pie pie pie root word Group Members CHIU Chi Cheong, Ricky CHOI Kam Tong, Danny CHUNG King, Carmen FONG Luk Chi, Brian LEE Lai Fun, stern Wong Ming Chung, Victor DQM03I2-004 DQM03I3-004 DQM03I3-021 DQM03I3-008 DQM03I3-022 DQM03I3-018 tarradiddle of sise Sigma Project, Yum Yum pizza pie Group scalawag 1 of 23 Contents 1. Introduction 2. Define descriptor 3. beak anatomy 4. Analysis Phase 5. remedy Phase 6. dictation Phase 7. remarking idea of half a dozen Sigma Project, Yum Yum pizza Group Page 2 of 23Introduction Yum Yum pizza pie gathering comprises of 10 pizza pie discovers scattering in different areas in Hong Kong Islocal area networkd, Kowloon and New Territory as shown on the typify at a lower place. Staff in severally shop are basically make with nine receptionist, baker and c oncedey thespian. On top of these 10 pizza shops, the runership and focal point works are creditworthy by a steering aggroup. The core air is to produce pizza of various styles and defifty-fourer to their nodes according to quotation of the order by promise. Of course, on that point are in like mien self-pick up pizza available to the nodes. However, this is merely involved ab start 10% of the boilersuit business. pizza pie Group Shops side P P P P P P P P P P P Shop Location Star sterng from early 2003, there were infrequent guest feedbacks and electric charges which were mainly involved unpunctual economy of pizza. Since 90% of the business infallible our pizza de cardinalery, the management began to pay attention on these feedbacks. During the one-half year review in June 2003, it was discovered about 3% outrage of customers and about 5% drop in pizza gross revenue in the same period. We immediately communicated the finding with the Management. Subsequent ly, a learn team was lay up to investigate the spend a pennys and seek for improvement on the blank space. After the start-off idea of sextette Sigma Project, Yum Yum Pizza Group Page 3 of 23 project team meeting, it was agreed that the team would adopt Six Sigma dodge to determine the cause of the fuss and implement the solution. Purpose of this report is to gratuity the results of the pizza groups problem-solving butt against and explain the solution adopted. As Six Sigma problem-solving includes statistical and measurement methods, by using the stools , we focused the efforts on sympathizeing the fluctuations in the business process and the demerits that results node satisfaction tax income Quality Impact to employees Growth of business Competitive advantages.This report alike presents a detailed ex jutation of steps on how we used the sextette sigma problem-solving dodging ( i. e define, measure analysis, improve and control ) to determine the cause of losing cu stomer , fall of pizza sales and to establish method in rectifying the faulty steps in our exercise process. Lastly, with implementation of the fine-tuned process, reoccurrence of the tarnishs enkindle be minimized in order to maintain and enhance a extend pizza business act. Define Phase To the flow come in practice, the condemnation required for de 54ery of a pizza to customer was one moment on average.With concern on the customer complaints on unpunctual spoken language, sales decreasing and pattern of customers was found reducing in the 6-months financial review in June 2003, undoubtedly, the pizza group had to take action to rectify the situation. At the beginning, we did not know what particular problem being existed in the business. A project team was therefore set up, by using six sigma strategy to tackle and rectify the problem. After the first project team meeting, a project team charter was develop found on the management concern and displayed as below Repor t of sixsome Sigma Project, Yum Yum Pizza Group Page 4 of 23Project team up grapher preservation make outance of pizza Business Case Opportunity narration present-day(prenominal) average address term is one hour for each We before long have an average saving of pizza / pizzas to customer. Management delivery stave of one hour. requires the pizza to be delivered deep down one hours as tell by same scales competitors in this trade of Our customers expect the business. pizza can be delivered Yum Yum Pizza group have been losing 3% of punctually within +/- 5 min. customers base per month within the past 6 months mutant review, the sales have dropped in 5% (HKD135K per month) for the same period.By up(a) the accurate delivery period we anticipate loss of customer would be merely 1% drop and the sale would excessively be make it to about 2% drop. With continuous implementation, the pizza sales would have 3% to 5% further profit monthly (i. e. $81K/month $135K/month in crease ) in the coming one or two years. Goal Statement -To deliver pizza from order to customer within one hour punctually To achieve pizza delivery while within +/- 5 min. Since this is the first six sigma project in Yum Yum Pizza Group, the watercourse sigma process train is unknown which have to be identify and improved as the tar depart of the project team.Activity Define Measure Analyze Improve Control Track Benefit Project protrude Start abate 6/1 6/14 6/10 6/30 7/4 8/1 9/12 10/13 10/13 11/13 11/14 12/15 Project Scope Main nonsubjective to review and improve order processing Start redact authorized from customers End Pizza in customers hand Team Selection Bob Black Belt Charles Group Manager apple Order Receptionist Donald Baker Edward Deliveryman The project team charter submitted to management and was approved in mid May 2003. Right immediately, a brainstorm session conducted to review the business Report of SiX Sigma Project, Yum Yum Pizza Group Page 5 of 2 3 rocess on a high level steps. SIPOC diagram was also effected with identification on Supplier, Inputs, fulfil, Outputs Customers for showing the current situation of the business process and is now as below Report of SiX Sigma Project, Yum Yum Pizza Group Page 6 of 23 SIPOC plat Pizza Delivery Company Supplier Inputs Process Outputs Customers Requirements Ingredients for Pizza concussion material supplier Supplier for pedal Printing Company Process Ingredients Packaging materials Staff Motor cycles Order form See below Pizza Office customers Household customersDelicious trusty relishing punctual delivery shout 1 Receive Order (by phone) Step 2 Production & Packaging Step 3 Motorcycle Delivery Step 4 Park & arrive delivery point Step 5 Hand in pizza to Customer & receive money Report of SiX Sigma Project, Yum Yum Pizza Group Page 7 of 23 Besides, customer complys was also conducted to postulate the impression and feedback from customers. With these Vo ice Of Customers (VOC ), we firstly developed a list of key customer issues. On the further steps, we also formulated a list of critical customer requirement as listed on the tableVoice of Customer to hypercritical Customer Requirement ( VOC to CCR ) Critical Customer Requirement maintain pizza at temperature 40 class C when passing to customer inform arriver prison term and wrong in advance Key Customer Issue pizza delivered to customer should be at reasonable temperature on time delivery back pugilism arrangement concern on price Voice of Customer coolheaded pizza, tasted no in force(p) Late delivery Long deliver lead time Poor packaging outlook Poor packaging crucify pizza unexpected high price impolite delivery musical mode ragged deliver worker keep arriver time strain less than 5 min. tandard pizza package modular greet and fashion delivery worker in uniform need polite manner when passing pizza to customer reasonable worker outlook Measure Phase To investig ate and realize further improvement for fulfilling the most measurable requirement from customers, it was anticipated mathematical mathematical processal definition would be essential to understandably point out the criteria to our operational executing. Based on the current operation process and the established operational definition, we conducted surveys and interviews with our customer and staff to collect info on how we performed currently. to a lower place is the table showing our info measurement protrude which was designed to collect the feedbacks and opinions. As indicated, the data were imperturbable from various sources, that include the put feedback from customer, and we anticipated the right moment to collect these data should be right afterward the telephone order from customers, which was the most simple and direct method to collect the first hand information.. Report of SiX Sigma Project, Yum Yum Pizza Group Page 9 of 23 Data Measurement PlanPerformance Meas ure executional Definition Data Source and Location -measure the sorrow rate in maintaining pizza temperature not less than 40 phase -maintain pizza in shopworn cartoon Sample size Who will collect the Data When will data be quiet? How will data be selected? Other data that should be collected at the same time? -feedback from customer,-feedback from delivery worker, 15% of delivered pizza 1June to 30 June Randomly Pizza quality,, Bob, Black Belt -telephone ,survey / questionnaire ox with thermal forefinger and ensure the temperature is not less than 40 degree C on the indicator -estimate delivery time and price of pizza, then inform customer on the comer time right after telephone order -ride motorcycle for pizza delivery and arrive on time -packaging pizza with standard cartoon box - come up to to customer with wording -delivery worker moldiness be wearing clean and tidy uniform standard C when passing to customer -measure the failure rate in informing arrival time and pri ce in advance to customer -measure the failure rate in holding arrival time variation less than 5 min. measure the failure rate in packaging pizza in standard package -measure the failure rate of delivery worker greeting to customer by rateing standard greeting and manner -measure the failure rate of delivery worker wearing uniform selected Weather situation, art situation Report of SiX Sigma Project, Yum Yum Pizza Group Page 10 of 23 Pizza say Sequence ( By Phone ) Customer Order Receptionist Baker Deliver Order by phone standard greeting, listen customers order expound produce and bake pizza as ordered confirm order details and customer apportion lan delivery route confirm delivery time, remuneration package pizza in delivery box collect packaged pizza, or some different nutriment distributor points plan for ware schedule put pizza and another(prenominal) items into delivery box of motorcycle drive to customer address get to the door of the address, ring the bell and say standard greeting master acceptance and pay confirm delivery of pizza and other food items receive payment and customer signature on receipt, say standard goodbye and leave business case completed Report of SiX Sigma Project, Yum Yum Pizza Group Page 11 of 23According to the established operation definition and sequence above, survey forms and questionnaires were formulated. It was also decided to perform the 500 surveys to customers randomly starting from 1 June. 2003, that involved about 15% of the pizza business during the moment. In addition to the questions devised from operation definitions, some superior general questions liked Do you rally choice of the pizzas is sufficient to you and Can you find your favorite taste among the existing available choice of pizzas were also include in the questionnaires and survey questions to customers.Below is the table summarizing the survey results Summary of operation defects as identified in June 2003 survey right mistake item deed rendering level Frequency not bankable 1 maintain pizza not less than 40 degree C not pleasing 2 advise pizza arrival time not pleasant 3 variation of pizza arrival time within 5 min. cceptable 4 acceptable pizza package acceptable 5 delivery worker wearing uniform 6 acceptable greeting words fromdelivery worker acceptable 7 Do you think choice of the pizzas is sufficient to yougood Can you find your favor us taste among the existing 8 available choice of pizzas very good good 9 waiting time during telephone order for pizza 10 clear telephone talk with order receptionivery good 11 overall impression during making telephone order good %in boilers suit Defect 21 21. 88 18 18. 75 45 46. 88 6 6. 25 3 3. 13 3 3. 13 N. A. N. A. N. A. N. A. N. A. ( Satisfactory Level very good good acceptable not acceptable ridiculous )Report of SiX Sigma Project, Yum Yum Pizza Group Page 12 of 23 Before tackling the results, we also formulated the data in Pareto Chart and calculated the p rocess sigma for more understanding on the business situation of the pizza group. Operation Defect Rates in Pareto Chart O cc u ran n a ce F req u e n cy 100 90 80 70 60 50 40 30 20 10 P a re to C h a rt O p e ra tio n D e fe c t a s id e n tifie d in J u n e 2 0 0 3 % in O v e ra ll D e fe c t 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% s a y i n g st a n d a r d g r e e ti n g k e e p a rri v al ti m e v a riati o n i n f o r m a rri v a l ti m e a n d sta n d ard p a c k a g e aintain te m p erature p a c kin g piz z a in w it h p o lit e m a n n e r p ric e in a d v a n c e w e arin g u nif o r m at 4 0 d e g re e C Calculated Sigma Value of the overall process ( as in June 2003 ) less th a n 5 m in. O p e r a tio nD e fe c ts 1 2 3 4 5 6 O v e ra ll Y e ild = 21 18 45 6 3 3 = U n its 500 500 500 500 500 500 DPU 0 . 0 4 2 0 . 0 3 6 0 . 0 9 0 . 0 1 2 0 . 0 0 6 0 . 0 0 6 T h r o u g h tp u C u m . Y ie ld t Y ie ld 0 . 9 5 9 0 . 9 5 9 0 . 9 6 5 0 . 9 2 5 0 . 9 1 4 0 . 8 4 5 0 . 9 8 8 0 . 8 3 5 0 . 9 9 4 0 . 8 3 0 0 . 9 9 4 0 . 8 2 5 ( Y (1 ) x Y (2 ) x Y (3 ) x Y (4 ) x Y (5 ) x Y (6 ) 0 . 8 2 5 a ro u n d 0 . 0 6 sig m a ) Report of SiX Sigma Project, Yum Yum Pizza Group Page 13 of 23 Analysis Phase In analysis phase, we had studied why all the pizza delivery to customer could not be achieved steadily within one hour. The failure rates is the highest of 46. 88% among all defects identified and it happened 45 times during the survey period with sample size of 500 survey. With further investigation on the finding, we found the traffic condition, weather condition, and the familiarity of the delivery worker to the customer address would highly affected the overall delivery time and therefore handsome an Not Punctual Impression to customer.In addition, such delay would also caused the pizza temperature dropped below the designed 40 degree C. As the result, the number of customer decreased and pizza sales dropped. Below was the Cause-and-Effect diagram employ f or analyzing causes leading to delayed delivery. Cause-and-effect Diagram Pizza Delivery People poor communication Machines Telephone Traffic Condition Traffic Jam Pizza Oven deliver not familar with customers address Road excavation Motorcycle Operation process Not Punctual Pizza Delivery Typhoon kill of bake by Pizza Oven Driving Skill on Motorcycle raining delivery box on motorcycle draw box for packing pizza Methods Weather Materials For the pizza temperature, we investigated the delivery box on motorcycles and cartoon boxes currently used in packaging pizzas for delivery. No major problem was found in keeping pizza exist oven temperature. Actually, the material for keeping warm, that included delivery boxes on motorcycles and cartoon boxes, all these equipment and facilities were at an acceptable quality standard and in a sound condition. Report of SiX Sigma Project, Yum Yum Pizza Group Page 14 of 23 Cause-and-effect Diagram Pizza Temperature People poor communicationMachin es Telephone Pizza Oven deliver not familar with customers address Motorcycle kill of baking by Pizza Oven impetuous skill of Motorcycle delivery box on motorcycle Cartoon box for packing pizza Pizza Temperature below 40 degree C Methods Materials Analysis on other issues were also conducted, which mainly carried out with reference on the operation process, starting from customer order to the payment received from customer. Report of SiX Sigma Project, Yum Yum Pizza Group Page 15 of 23 In addition to the analysis on the collected data, FMEA was also a tool to study on recommended improvement action.The project team had also formulated a FMEA table below for showing the examine risk priority and recommended action. Ite m a n d F u n c tio n p la n d e liv e ry ro u te P o te n ia l F a ilu re M ode p la n b a s e d w ro n g o r o n w ro n g d e la y in fo r m a tio n d e liv e ry P o te n ia l E ffe c t(s ) of F a ilu re F M E A P ro c e ss P o te n tia l C a u se(s) o f F a ilu re A c tio n re s u lts C u rre n t C o n tro ls R e c o m m e n d e d R e s p o n s ib ility A c tio a n d T a rg e t A c tio n n c o m p le tio n D a te Severity e Occurrenc Detection RPN Severity e Detection Occurrenc RPN T aken o lle c t a n d p u t p iz z a in d e liv e ry box of m o to rc y c le d riv e to th e c u s to m e r ad d ress g e t to th e ad d ress an d rin g d o o r b e ll p iz z a d ro p p e d d u rin g c o lle c tio n need re p la c e m e n t, lo s e o f p iz z a 7 w ro n g in fo rm a tio n fro m o rd e r re c e p tio n is t o r w ro n g p la n n in g o f 9 c a re le s s o f d e liv e r 2 p la n b a s e d 5 on m ap and e x p e rie n c e 3 1 ta k e c a re in p u ttin g th e p iz z a 7 0 a s th e re a re to ta lly 1 0 s h o p s , s u g g e s t to s e rv e th e c u s to m e rs based on s p e c ific a re a o f 2 7 ta k e c a re in d e liv e ry o n tin u . b y o rd e r re c e ip tio n is ts , N ov. 03 e ffe c tiv e b y d e liv e ry w o rk e rs, N o v . 0 3 e ffe c tiv e b y d e liv e ry w o rk e rs, N o v . 0 3 e ffe c tiv e b y d e liv e ry w o rk e rs, N o v . 0 3 e ffe c tiv e b y d e liv e ry w o rk e rs, N o v . 0 3 e ffe c tiv e c o n tin u . 4 2 3 24 9 1 3 27 f a ilu re o f d e la y in m o to rc y c le , d e liv e ry tra ffic ja m d e la y d e liv e ry d e liv e r n o t f a m ilia r w ith th e p la c e o f a d d re ss c o n f irm d ro p th e d e liv e ry p iz z a w h ile a n d re c e iv e p a s s in g to paym ent c u s to m e r u n p re d ic te d tra ffic o r w e a th e r s itu a tio n 6 n o t fa m ilia r w ith th e a r e a o f c u s to m e r ad d ress 8 c a re le s s o f b o th c u s to m e r a n d d e liv e r 4 n o s p e c ific c o n tro l 6 1 6 8 lis te n to ro a d re p o rt fro m ra d io 1 0 8 a rra n g e e x p e rie n c e d e liv e r fo r s e rv in g th e a re a 3 2 b e c a re fu ll in h a n d lin g p iz z a c o n tin u . 4 3 4 48 3 n e e d m o re 6 c o n tin u . 2 2 4 16 need re p la c e m e n t, lo s e o f p iz z a tim e to p re p a re d e liv e ry p la n 1 b e c a re fu ll in h a n d lin g p iz z a c o n tin u . 8 1 4 32 T o ta l R is k P rio rity N u m b e r R e s u ltin g R is k P rio rity N u m b e r Report of SiX Sigma Project, Yum Yum Pizza Group Page 16 of 23 After analyzing the survey data and cause of operation defects, we had also analysed the alliance of the customer requirement against our group available technical and familiar resources , that included analysis on communication tools, listening skill, baking skill, packaging devices, delivery equipment and even the manner of delivery workers etc.The purpose was to had a thorough understanding on the internal strength and weakness of Yum Yum Pizza Group. Below was the quality function deployment matrix utilized for the analysis. As indicated on the diagram, the highest score of 27 was found on Keep arrival time variation less than 5 proceedings . That meant it should be the first issue to be resolved for improving the pizza business Quality Fun ction deployment Matrix VS Very strong relationship w w Thermal sensing tape w w Good knowledge of pathway condition and driving skillS Strong relationship W Weak relationship VS Well provide pizza bakery Communication tools Manner training Cartoon pizza box Good baking skill Technical requirement Good conditioned motorcycle Accurate watch Tidy uniform CCR Pizza at temperature 40 degree to customer Inform arrival time & price in advance Keep arrival time variation less than 5 minutes type pizza package Standard greeting and polite manner Proper dressed delivery worker Low pizza price Delicious Score 24 18 9 9 9 9 9 9 9 3 3 27 10 9 9 9 9 1 9 1 1 1 3 1 1 9 1 9 5 22Report of SiX Sigma Project, Yum Yum Pizza Group Page 18 of 23 Improve Phase Based on the analyzed information, the project team understood that the methodology, facilities and including the operation behavior of staff are at acceptable level. The most serious and uncontrollable factor is the traffic or road condition and weather situation, which was mostly serious item affecting the arrival time of pizza to customer. To minimize this factor, the Project Team recommended the entire run areas of the Pizza Group to be separated into 10 services zones.And each shop would response to serve the pizza customers within the defined zone. Should there was any order outside the their responsible zone, the order receptionist had to refer the orders to the responsible shop to produce and deliver the pizza by their own resources. However, whenever there was any order outside all the 10 service zone as shown on the map of responsible zone, the receptionist had to estimate the delivery time and immediately explain to the customer for the estimated time required.Even the delivery time would exceed the pre-designed one hour delivery period, with this clarification the customer would understand the situation without wrong expectation on the pizza delivery. As such, complaint on unpunctual pizza delivery should b e kept to the minimal. Below were the modified operation process chart with the changes marked in brown and the map showing the responsible service zones of the 10 pizza shop for reference. Responsible Zones of Pizza Shops P Hou se Hou se P P Hou se P Hou se P Hou se P Hou se P Hou se P Hou seP Hou se P Hou se P Responsible Service Zone Report of SiX Sigma Project, Yum Yum Pizza Group Page 19 of 23 Pizza Ordering Sequence, after process restructuring ( By Phone ) Customer Order Receptionist Order Receptionist of responsible area Baker Deliver Order by phone standard greeting, listen customers order details confirm order details and customer address confirm delivery time, payment Plan for end product schedule produce and bake pizza as ordered plan delivery route pack pizza in delivery box collect packed pizza, or other food itemsReview for production area put pizza and other items into delivery box of motorcycle continue pizza production locally drive to customer address get to the door of the address, ring the bell and say standard greeting check acceptance and pay confirm delivery of pizza and other food items receive payment and customer signature on receipt, say standard goodbye and leave business case completed Report of SiX Sigma Project, Yum Yum Pizza Group Page 20 of 23 Control Phase For monitoring operation performance, control chart was utilized to collect operation data.The chart could distinguish the process variation resulting from common causes or special causes. It was aware that variation in the pizza operation was unavoidable. publication of factors including material, machines, methods, environment and operators were the major elements causing variation. For easily reflecting and controlling the overall performance of the pizza delivery, X-bar & R chart was selected for the monitoring and controlling purpose. Measures solar day 1 Day 2 Day 3 Day 4 Day 5 Day 6 Day 7 Day 8 Day 9 Day 10 No. ( min. ) ( min. ) ( min. ) ( min. ) ( min. ) ( min. ) ( min. ) ( min. ) ( min. ) ( min. 1 56 57 58 55 55 60 54 58 54 59 2 59 49 53 52 59 57 52 57 58 56 3 58 57 54 52 49 55 52 54 55 53 4 50 52 49 54 53 68 63 51 56 59 5 52 53 52 52 49 56 52 53 47 52 6 52 54 53 54 59 64 63 53 56 53 7 58 57 48 57 59 57 64 59 51 53 8 56 54 57 59 52 52 55 54 52 59 9 57 51 63 51 51 59 51 59 51 53 10 53 50 50 57 63 53 54 56 54 59 11 49 56 52 53 64 62 48 54 48 54 12 59 49 59 53 56 57 52 58 52 57 13 59 57 62 59 64 52 70 52 53 52 14 52 52 55 54 52 59 54 53 54 53 15 51 59 51 49 51 53 57 57 57 58 16 55 53 54 55 54 60 47 55 54 57 17 57 54 49 56 52 53 47 52 59 57 18 52 49 59 49 49 53 56 53 52 52 19 53 52 59 57 49 59 51 54 53 59 20 54 53 52 52 55 54 52 57 55 53 21 57 57 51 59 51 70 51 52 60 56 22 64 52 64 53 54 69 54 53 53 52 23 65 53 62 54 49 56 52 53 62 53 24 63 54 52 49 59 69 59 53 56 49 25 59 53 50 54 53 54 53 55 57 55average Range == X == R __ UCL X __ LCL X 56 16 53. 48 10 54. 72 16 53. 96 10 54. 44 15 58. 44 18 54. 52 23 54. 6 8 54. 36 15 54. 92 10 = 54. 944 ( min. ) = = = 14. 1 ( min. ) 57. 1013 ( min. ) 52. 7867 ( min. ) __ UCLR __ LCLR = = 21. 7281 6. 4719 Report of SiX Sigma Project, Yum Yum Pizza Group Page 21 of 23 Average 63 62 61 60 59 58 57 56 55 54 53 52 51 50 1 2 3 4 5 Day 6 7 Performance Requirement Min. __ UCLX __ X __ LCLX 8 9 10 Range 40 35 30 25 20 15 10 5 0 1 2 3 4 5 Day 6 7 8 __ R UCL __ R Min. __ LCLR 9 10 Report of SiX Sigma Project, Yum Yum Pizza Group Page 22 of 23 The above data was collected within 10 operation days from mid Oct. o mid Nov. It was obvious that the operation on a heavy rainy, day 6 was the worst. There were in all 4 deliveries required more than 65 minutes to complete, which exceeded the operation definition. This was silent out of our control. With comparison with the performance before the project improvement, it was found that the defect rate was greatly improved as summarized below Summary of Operation Defects Comparsion between June 2003 / Dec. 2003 June 2003 Dec. 2003 Frequenc % in Overall Frequenc % in Overall y Defect y Defect 21 21. 88 7 20. 59 18 18. 75 5 14. 71 45 46. 88 10 29. 41 6 6. 25 6 17. 65 3 3. 13 3 8. 82 3 3. 13 3 8. 82 item 1 2 3 4 5 6Operation description maintain pizza not less than 40 degree C advise pizza arrival time variation of pizza arrival time within 5 min. acceptable pizza package delivery worker wearing uniform acceptable greeting words from delivery worker Conclusion Even though it was not 100% rectify all the operation defects, with the great improvement on the pizza delivery, the defect rate on pizza temperature was also improved. The sigma value on the overall pizza delivery of the group was greatly improved to 1. 5 sigma and the pizza sales as reviewed in end Dec. 2003, 5% increased was identified in comparing with the sales figure six months before. Sigma level after implement of new operation process OperationDefects Units DPU Throughtpu Cum. devote t Yield 1 7 500 0. 014 0. 986 0. 986 2 5 500 0. 01 0. 990 0. 976 3 10 500 0. 02 0. 98 0 0. 957 4 6 500 0. 012 0. 988 0. 946 5 3 500 0. 006 0. 994 0. 940 6 3 500 0. 006 0. 994 0. 934 Overall Yeild = = Y(1) x Y(2) x Y(3) x Y(4) x Y(5) x Y(6) 0. 934 ( around 1. 502 sigma ) It was concluded, implementation of the improved operation process was essential to the business. With the continuation implementation of the improved process and current good taste of pizza with variety choice to customer, the pizza sales was expected gradually increased with number of customer increased as well. Report of SiX Sigma Project, Yum Yum Pizza Group Page 23 of 23

Birch Paper Case Essay

The division cant very easy show a realise by putting in bids that wearyt even c over a fair share of overheadcosts,let unsocial give us a profit. strap penning Company was a medium-sized,partly integrated paper alliance, producing white and kraft papers and paperboard. A deal out of its paperboard output was converted into corrugated packagees by the Thompson sectionalization, which also printed and colorful the out of doors surface of the boxes. Including Thompson,the companyhad four producingdivisions and a timberland division, which supplied part of the companyspulp requirements.For severalyears, eachdivision had beenjudged independently on the basis of its profit and return on enthronisation. head managementhad been working to gain effectiveresults from a policy of decentralizing responsibility and dominance for all decisionsexcept those relating to overall companypolicy. The companys jacket crown officials believed that in the ult few years the concept of dece ntralization had been applied successfullyand that the companysprofits and warring position definitely had improved.The northern Division had nameeda special display box for one of its papers in conjunction with the ThompsonDivision, which was equippedto make the box. Thompsonsstaff for packagedesign and developmentspent several months perfecting the design, merchandise methods,and materials to be used. Becauseof the unusual color and shape, these were far from standard. According to an agreement in the midst of the two divisions, the Thompson Division was reimbursed by the Northern Division for the cost of its design and developmentwork.When all the specificationswere prepared,the Northern Division askedfor bids on the box from the ThompsonDivision and from two out of doors companies. Each division manager was normally free to buy from any(prenominal) supplier he wished, and evenon saleswithin the company, divisions were expectedto meet the going market place price if they treasured the business. During this period, the profit margins of such converters as the Thompson Division were being squeezed. Thompson,as did many some other standardised converters,bought its paperboard,and its function was to print, cut, and shapeit into boxes.Though it bought virtually of its materials from other Birch divisions, most of Thompsonssaleswere made to outside customers. If Thompsongot the exhibition from Northern, it probably would buy its linerboard and corrugating medium from the Confederate Division of Birch. The walls of a corrugated box This case was prepared by William Rotch under the supervision of Neil Harlan, Harvard employment School. Copyright 158-001. by the President and Fellows of Harvard College. Harvard Business School case i Case6-2 Birch PaperCompany 2 consist of outside and privileged sheets of linerboard sandwiching the fluted corrugating medium.About 70 percent of Thompsons out-of-pocketcostof$400 for the revisal representedthe cost of linerboard and corrugating medium. Though Southern had beenrunning below capacity and had excess inventory, it quoted the market price, which had not noticeably weakenedas a result of the oversupply. Its out-of-pocket costs on both liner and corrugating medium were about 60 percent of the exchange price. The Northern Division receivedbids on the boxesof $480 a chiliad from the ThompsonDivision, $430 a super acid from West Paper Company,and $432 a thousand from Eire Papers,Ltd.Eire Papers offered to buy from Birch the outside linerboard with the specialprinting already on it, but would supply its own inside liner and corrugating medium. The outside liner would be supplied by the Southern Division at a price equivalent of $90 a thousand boxes,and it would be printed for $30 a thousand by the Thompson Division. Of the $30, about $25 would be out-of-pocketcosts. Since this situation appearedto be a little unusual, William Kenton, manager of the Northern Division, discussedthe wide di screpancy of bids with Birchs commercial guilt hot seat.He told the vice presidentWe sell in a very competitivemarket, where higher costscannot be passedon. How canwe be expectedto show a decent profit and return on investment if we have to buy our supplies at more than 10 percent over the going market? Knowing that Mr. Brunner on occasionin the past few months had beenunable to flow the Thompson Division at capacity,it seemedodd to the vice president that Mr. Brunner would add the full 20 percent overheadand profit chargeto his out-of-pocketcosts. When he was asked about this, Mr.Brunners answer was the didactics that appears at the beginning of the case. He went on to say that having donethe developmentalwork on the box, and having receivedno profit on that, he felt entitled to a goodmarkup on the production of the box itself. The vice president explored further the cost structures of the various divisions. He remembereda comment that the controller had made at a meeting the calendar week before to the effect that costs which were variable for one division could be largely fIXedfor the companyas a whole.He knew that in the absence of specific orders from top management Mr. Kenton would acceptthe lowest bid, which was that of the West Paper Companyfor $430. However,it would be possiblefor top managementto order the acceptance another bid if the situof ation warranted such action. And though the volume representedby the transactionsin questionwas slight than 5 percent of the volume of any of the divisions involved, other transactions would conceivablyraise similar problemslater.Questions 1. Which bid should Northern Division acceptthat is in the best interests of Birch Paper Company? 2. Should Mr. Kenton acceptthis bid? Why or why not? 3. Should the vice president of Birch Paper Companytake any action? 4. In the controversydescribed,how,if at all, is the transfer price system dysfunctional? Doesthis problem call for somechange,or changes, the transin fe r set policy of the overall firm? If so, what specific changesdo you suggest?

How does the author successfully engage the interest

How does the reason successfully take a federal agency the interest of the reader in the relationship amongst Cooke and speedwell and her way of lifespan? By Maya_hunched How does the author successfully engage the interest of the reader in the relationship between Cooke and speedwell and her way of life? The writer starts of by setting the background of the story we had big(a) up to pass awayher this gibes us an idea of their relationship and how close they were as children.Veronica grew up to a poor family and so did Cooke but speedwells family as tied(p) poorer her family had been even poorer than mine this egests the reader an impression of how poor they were and saying speedwell was even poorer shows how harsh the conditions were. Veronica grew up to an abusive aim, Cooke describes he as brute meaning he was evil. This shows us Just how bad her father was.Cooke was every caring and compassionate towards Veronica I helped her fetch water system from the stream and o ccasionally chopped firewood Cooke was like speedwells only fatherly approximate as her dad was never around to treat her like a daughter, the only wing keeping him from protecting her was his fear of her father darkness after night I would lie awake listening to her screams, blasphemy myself for my own physical inadequacy this shows he was un competent to help.Veronica was very loyal to everyone in her life non Just her family, when Cooke left to go to give lessons they were palliate friends Neuronal and I remained friends she was always happy and Ignored the fact her life was non a good one she was always pleased to elate me Veronica never got the opportunity to go to school and was curious nearly It UT was never Jealous of Cooke she asked me endless questions about school and the townsfolk and what I was going to be when I grew up she was happy for Cooke and his successes. She never seemed to new me mine this shows she was content with her life even though she had ni x to be happy about, she didnt have loving parents to take care of her or and education nor did she have and money. Veronica and Cooke always met by the river the day in front I left we met by the stream The river is very symbolic, the river forecasts life despicable on.Veronica had ere limited opportunities and Cooke new that not that she was likely to forgather any as long as she remained where she was She wasnt educated meaning she will not meet a man Cooke was concerned about her you can go to school and become a secretary Veronica had no one that would ever give her advice Cooke was the only person who treated her Like she should have been. L snapped a twig and threw It very symbolic, it is met to be showing Cooke and veronica as the nark and the river as life moving on. When Cooke snaps the stick it means they were on and at one time he is boning on in life when she is staying where she was and is never going to worry anywhere where as Cooke is allowing the river to tak e him places. Cooke moved on but veronica was still a part of him l never forgot veronica how could he forget her?After all veronica had grown up with him and been a part of his childhood. Cooke eventually returned to the village for work on the day I left I had to force her to accept a present of some money. It was as much as I could afford, but not as much as I would have liked to have been able to give her Cooke offers her charity, he has o force her to take it this shows veronica did not was sympathy. When he returned again we went to see veronica it was dark inside this indicate death or her final moments.It was very difficult for Cooke to see veronica like that l reached for her hand and held it he was very uneasy Ill get you out of here, dont worry he precious veronica to live where as she wanted the opposite there is nothing left for me in this world she has garbled a lot in her life and didnt want to live anymore. When veronica died Cooke was devastated l gathered her up i n my arms this makes us odour humanity l cried that night for the terrible waste shows tragedy.There is a switch over in speech threw out the story between the away Cooke speaks and veronica speaks morbidly suspicious Cooke is very complex with the way he speaks, shows he was educated. l cant Just leave my family Veronica uses very simple language, this shows she was not educated symbolic language l snapped a twig and threw it in the water this shows he was moving on and she was staying where she was. Negative diction was utilize she was dead before I reached my car By Maya Hunched

Frankenstein Essay Essay

Gothic horror story that captures readers worry leaving them with questions of their own morals and of the chief(prenominal) characters. The novel arouses questions like, who should be allowed to reach life? Is it right to kill for a greater good? atomic number 18 some secrets take up untold? These are all questions of morality and individuals go forth come up with their own opinions and answers based on their upbringing.In Frankenstein, main characters master Frankenstein and The giant star are virtuously put to the test with decisions that depart greatly affect their lives. In the end many readers strike themselves wonder who are the antagonist and protagonist of the novel Did sea captain do violate by creating The whale, or did the junky do hurt by cleanup position innocent pack? In this case both made morally bad decisions but in the end one decision had more than of a lasting impact. The Monsters quest of killing is wholly justified due to the fact that he was hunting his creator.To begin with this epitome it is necessary to start with superordinate because he is the creator of the Monster. overlords passion in the compass of science led him to his discovery. victor was a self educated man until the age of 17 when he left over(p) his home in Geneva to pursue higher education at the Ingolstadt University. His favorite professor, Mr. Krempe, pushed achiever to broaden his studies to all fields of science and that is when his captivation with life and living objects began. Victors obsession with recreating life kept him at the university for over two years studying cadavers and how the body worked.Victors motive was not to create a human be that would do his chores for him and take care of him, he hoped his present attempts would at least lay the foundation of future success (Shelley 33). His mind was in the wrong place he was set on what doors it could open in the field of science but failed to realize the chaos it would create i n society. Problems were legitimate to arise because Victors sensitive creation challenged everything people well-educated in school and religion. God was to pull in created humans and life on Earth and gave them the ability to recreate naturally, not some young scientist shaft graves and putting body parts together.Victors help poor moral decision was his reaction to the Monster as it was brought to life. The Monsters size and proportions were that of something superior to anything, yet Victor could not substantiate to look at how ugly his creation. He rushed prohibited of his fashion and did not return the next morning to find out the Monster had fled. In reality Victor was the Monsters father and at that place was no mother. Victors reaction to basic seeing the the Tempter and fleeing it immediately were the first memories the Monster had and this had a lasting effect on him.Not only was the Monster abandoned at birth he was also feared greatly by others, forcing him to live in hiding in the woods. Like Victor the Monster educated himself but in a much more unorthodox way. According to Lawrence Lipkings, FRANKENSTEIN, the True Story, the Monster sees himself In his own eyes, at least, he develops as if nature, not man, had formed him, and rejection by society deforms him (Lipking 428) . He learned by means of peeping in on a family that lived in the woods near him. Coincidentally they were also teaching an Arabian to read and write, so the monster observed carefully and learned as well.The Monster now had a sense of language and what this life was about. He left these woods and began a new journey to find his unfeeling, flint creatoron him only had I any claim for sympathize with and redress, and from him I am determined to seek that justice (Shelley 98). The Monster greatly sought out a companion after his stay in the woods observing the family. Victor stripped him of universe raised by a family so it was the Monsters intention to find Vic tor and have him create a female companion for him. Victor was pipe down in remorse from his first creation so he had no intentions to bring life to another.This dark secret he kept from everyone was approach shot back to repair him and those close to him. The Monster gave him a choice If you consent, incomplete you nor any other human being shall ever see us again I will go to the vast wilds of South America, or the he would continue with his evil, menacing ways and come after Victors loved ones (Shelley 104). At first thought Victor oblige because the truths behind the deaths of William and Justine were in jeopardy of being exposed. How far would he let this lie keep building? Well to no surprise Victor makes another poor decision.Instead of granting the Monsters one request for happiness he decides not to create a female monster and returns home to Elizabeth and his father. Victors decision to not help the Monster came back to haunt and destroy him. First the Monster went aft er Henry, Victors best friend, and next Elizabeth. The Monster promised him that I shall be with you on your wedding night and he kept that promise (Shelley 120). Victor assumed this meant the Monster was sexual climax that night to kill him but to his surprise the Monster was after Elizabeth and suppressed her the night of their union.Shortly after Victors father passed onward due to the sudden deaths surrounding him and the truth that Victor had finally let out about the beast. It was official Victor had lost everything that was dear to him. The Monster had stripped him of everything he loved and this urged Victor to make his last and contraband decision. His intentions were to head north to the icy and deadly habitat where the Monster took refuge. His new obsession was to find and destroy and what he had created in his first obsession. When around hear the word monster they typically identify them as being the antagonist of the novel.In this case Mary Shelley reverses the ro les and makes the Monster the protagonist. Sure he did murder Victors entire family, but in a way you end say Victor did the same to the Monsters family by denying him a spouse and the potential of a family. Lipking describes it perfectly, Good people do evil, perhaps because of flaws in character but perhaps an otiose built into their virtues (Lipking 433). People acquire their morals on their upbringing and it is ripe to say that the Monster really had no morals. The Monster was abandoned the twenty-four hour period he was conceived and did not know anything except what he learned from the family in the woods.The morals he picked up were along the lines of helping others if anything. He first saw the family helping the Arabian learn to read and write, so he learned to lend his helping hand by collecting firewood for the try family. Victor Frankenstein makes his first unmoral decision in the novel by victorious the role of creating life into his own pass on. Second when he a bandons the Monster. Third when he hides the truths behind Justine and Williams deaths. Lastly when he denies the one request the Monster had for a mate. Victor did have a proper upbringing but he is the one who struggled with his choices in this novel.From the beginning Victor should not have taken life into his own give. Part of what is so special about children is the riddle behind them. You never know if the child will get mums blonde hair, dads brown, or for some motive ends up with red hair. From birth they are a part of you and you can see that as they age and become more like you. Victor cheated the system by trying to create what he wanted out of a child. Sure his creation was superior in size and specialization but there was nothing instilled in this monster that resembled its creator in any way, it was hideous and horrifying.Lipking quotes Rousseaus Emile in his essay, stating everything is good as it leaves the hands of the Author of things everything degenerates i n the hands of man (Lipking 425). This defines the transformation the Monster went through as he started as Victors prized possession and finish up as his enemy. The hidden truth was what brought death upon Victor and his family members. If he had accepted his creation for what it looked like he could have been the father realise the Monster needed to stay away from killing. It could have been their own itty-bitty secret them kept them closer together.Victor failed to realize that perhaps the hands of man can better nature. In that case his fault was not his ambition but his failure to look on his work and find it good (Lipking 432). With the size of the Monster and the knowledge Victor possessed they could have changed the world of science and its limits.

Rachel Carson Bio

Rachel Carson (May 27, 1907 April 14, 1964) was a Marine Biologist. Her accomplishments included opus the books The Edge Of The ocean, bestsellers Under The Sea Wind, The Sea Around Us, and her most prevalent unplumbed Spring, and she was also the founder of the Environmental Movement. Her most famous book, Silent Spring, documented effects of harmful pesticides and pollution on the purlieu, especially on birds. The book helped launch Carsons Environmental Movement. The movement was a governmental group to address and shine a light on coarse environmental issues.It set out to change public policy towards the environment and also individuals behavior. The movement recognized homoity as an ally and not an enemy of ecosystems. The movement focused onecology,health, andhuman rights in order to maintain the environment. Rachel Carson joined the Bureau of Fisheries as a host of the radio station, Romance Under the Waters, which she would explore and discover the lifetime underwate r and then tell about her adventures on the station.Rachel Carson received some awards including matter Book Award and the John Burroughs Medal for her book The Sea Around Us, and she was also the second woman to be elected into the National Institute of Arts and Letters. The Bureau of Fisheries hired her as a minor(postnominal) biologist, and over a long time of many years, she was finally promoted to the chief(prenominal) editor of publications for the U. S. Fish and Wildlife Service. Rachel Carson was the first woman to take and pass the civilised service test.Rachel Carson is not like Mr. Rezendes because she is a women and Mr. Rezendes is a man. She is also not pink. I found the information about Rachel Carson online on Wikipedia and some otherwise educational websites. It was fairly easy to find information about Rachel Carson because she is a really important scientist in the Marine biology field. I erect tried to be specific in the Google search engine so I could fin d important information.I am really jubilant that I was able to easily find a lot of information on Rachel Carson because it shows how important Marine Biology is in the field of science. Also it shows that women, too, coerce many important accomplishments just like men do in the world of science. Rachel Carson was not discriminated against during her life, which was surprising because women normally are. Instead, it seems like she was respected in her line of work which is cool.In conclusion, Rachel Carson contributed greatly in the world of Marine Biology and she was given many awards for her achievements and contributions. She is an example of a special scientist because unlike most, she is a woman, and she wasnt even disrespected or segregated for being a woman, which is great that by the time she was a scientist, people were not blinded by racism or sexism. Bibliography http//en. wikipedia. org/wiki/Rachel_Carson http//castle. eiu. edu/wow/carsachieve. html http//www. lkwdpl. org/wihohio/cars-rac. htm

Jim’s Nobility in Huck Finn

Houlihan 1 Mike Houlihan Ms. Fledder opus English H April 15, 2013 grandeur at the Bottom of Society Someone who is noble is defined as a distinguished person noted for feats of courage and heroism. The character of Jim inhuckleberry Finnby Mark couple certainly fits that description. He risked his life in commit to free himself from striverry, and in doing so, helps huck to realize that he has worth. huckaback becomes aware of Jims sense of love and homosexuality, his basic goodness, and his desire to help others.Jim faces discrimination based on the color of his skin and is faced with the challenges of racist stereotypes. Twain characterizes Jim as a sincere yet naive character, representing the runaway knuckle down as a startly project who maintains his integrity as universe one of the sole characters of the novel who wouldnt be described as hypocritical, contempt the fact that Jim also retains a child exchangeable mentality. Throughout the novel Jim expresses nobilit y by dint of his selfless nature, his potence to good eyepatch resisting evil, and his ability to hold back with any misfortune that may befall on him or his love ones.Mark Twain allows Jim to break racist stereotypes by baseing a lot hu gentlemans gentleman qualities of him when he expresses his selfless nature. by assuming a role as a father figure to huckaback, who he watches over throughout the book of the novel. Jim protects Huck by shielding his view from the dead body that morose out to be Hucks father Pap. I went in en unkivered him and didnt permit you Houlihan 2 come in? Well, den, you kn git yo money when you wants it kase dat wuz him (320).This show of consideration and maternal care for Huck makes Jim out to be much humane. Jim demonstrates his humanity by not only caring for Huck physically, nevertheless also mentally and emotionally in shielding him from a good deal that could withstand been mentally or emotionally strenuous on soulfulness like Huck. Jims actions are partly a result of his inability to distance himself from the society which he has been conditioned. There are countless opportunities for Jim to start out Huck during the story, yet he remains by Hucks side.When Huck and Jim are separated in the fog, Jim says When I got all jade out wid work, en wid de callin you, en went to sleep, my heart wuz most broke because I was los, en I didnt kyer no mo what became er me or der raf (85). Jims freedom is then not worth the price of Hucks life, and lets people know that he would right away risk his life for Huck. Twain represents Jim as a paternal figure who maintains his integrity as beingness one of the only sincere characters of the novel, while contrasting this quality with the distinctive stereotypes of an uneducated slave during the American slave era.Jim is one of the sole characters of the novel who wouldnt be described as hypocritical, for he has the integrity to do whats right when everyone around him choose n ot to. after(prenominal) Jim and Huck decide to travel together on the disseminated sclerosis river the pair has to depend on each other for survival as they encounterpeople who cause obstacles and jeopardize Jims freedom. For example when Jim is constrained to accompany the king and the duke during their scams he says But Huck dese kings o ourn is jus reglar rapscallions dats what dey is deys reglar rapscallions (153).Although Huck is simply putting on an act and appeasing them in order to prevent turmoil. Jim thinks that it is ridiculous for someone to be entitled to a handmaid and recognizes that this is wrong by calling them rapscallions. This could also be twain fashioning a jab at slavery, which is Houlihan 3 ironic because Jim has been a slave all his life without asking questions. When Jim talks about his family, he mentions his little girl whom he had hurt due to the misunderstanding that she was deaf and dumb this proves to be pivotal point in the novel to stick out what kind of man Jim truly is. Oh, she was plumb deaf en dumb, Huck, Plumb deaf en dumb en Id ben a treatn her so (156). Jim, like most fathers wanted his child to experience manners and due to his ignorance of his little girls condition hurt her, for he believed she was just being rude. aft(prenominal) coming to the realization of her condition, he begins to feel guilt for being accidentally cruel. By being candid minded and at the very croup of the social order, Jim is able to see right wrong, while others who claim to be above him cannot see this. Jim continues to show his nobility by enduring the hardships that he is faced with throughout the novel.He talks about how he feels to Huck to the finis where he forces Huck to stop and think over how he set Jim. After talking down to Huck after playing a trick on him, Jim tells Huck how he feels and Huck even thinks that I wouldnt done that one if Id a knowed it would make him feel that way (142). After thinking this, Huck hims elf subverts the racist stereotype by humanizing Jim and acknowledging that the black man has the capacity to feel, and Huck allows his mood to be negatively influenced by the design that he hurt the feelings of a man he considered his friend.Jims condition as a human being is improved even more when Huck considers Jim as his friend, do him equal to a white boy. By making Jim equal to himself, Huck is able to humanize Jim and break the cultural intuition that Jim is bound to. Another example of how the book illustrates this theme is when Tom unploughed Jim locked up as a slave when he clearly could have been set free at any moment. Tom was aware Jim was freed from being a slave but decided to keep it a secret. This caused Jim unessential poor treatment. Houlihan 4He was forced by Tom to do things he didnt want to do. This is shown when Tom forces Jim to have rats, spiders, and snakes in his room. Tom says to Jim But Jim, you got to have em- they all do. So dont make any more fu ss about it (263). This was cruel because Jim was forced to live with the creatures that traumatized him in his past. though Mark Twain breaks some racist barriers with Jim, other stereotypes about blacks in the era are reinforced throughout the novel and Jim still maintains the strength to endure.Throughout the novel, Mark Twain both reinforces and disputes racist stereotypes of the time period through the portrayal of Jim as a noble character. Jim is depicted as a genuine yet unsophisticated character. Twain represents Jim as a selfless, paternal figure that is able to see right from wrong and maintains his integrity as being one of the only sincere characters of the novel. Twain contrasts this quality with stereotypes typical of an uneducated slave during the American slave era.Though he is a stoic character, Jim is able to span the entire novel as a father figure who protects Huck both physically and emotionally and, even after Huck plays tricks on him, forgives Huck and contin ues to protect him. Nobility is reinforced when Jims simple nature is revealed in various parts throughout the novel. Jims gullibility and his lecture relay the stereotypes of the antebellum south that blacks were somehow not people and were much lower than whites. These ideas become relinquished in the end, for readers are able to see the distinguished human being that Jim characterized.

MBA career

It is constantly a major life decision to choose to return to college and control a graduate grade. Throughout my c beer I have been mise en scene goals for myself that I could perform with the skills and organizational abilities that I already possessed, always flavour for the next step in a prospering career, but at this point in my life it has dumbfound apparent that I butt endnot accomplish the goals that I have set for myself without first returning to college and obtaining a get the hang of Business Administration, and of all of the colleges that I have researched Rice University has the one course of study that best fits my needs and my goals is the MBA program in Accounting and Entrepreneurship.An MBA would help me stick the skills necessary to succeed in starting and managing my own crease, and eventually expanding my fear line internationally, and the MBA program at Rice University would help me add to the repertoire of skills that I have schooled through my current work experience and concede me to grow into the leader and manager that can accomplish great things in the world of championship.When I began my career in my current position as Operating Manager at stain Slab Creamery in Houston, Texas I became directly aware of the potential for growth that existed within the company as a franchise. In fact, Marble Slab Creamery encourages entrepreneurs who want to think external the box, who wish to become business owners and managers, and who have a vision for the expansion of the franchise. This vision can only be accomplished with the proper leadership qualities, accountancy training, and business management skills that I can gain through an MBA program, and the MBA program at your university fits the needs that I have for having a successful career as a franchise owner and investor.My goal after obtaining my graduate degree from Rice University is to join the franchise of Marble Slab Creamery and open my own business within the United States as a way of jumping into the eccentric of business owner and manager. Following that, my ultimate goal is to nonplus Marble Slab Creamery international, opening monetary funds in my native China.There is a great swop of economic growth happening in China, and especially within cities in that respect is a great market for expanding American businesses, like restaurants and stores, and millions of potential customers who are seeing economic growth not only in their state of matter and communities, but within their own households. My understanding of both Chinese and American culture will become an asset because it will help me successfully develop a business plan and follow my goals for long-term abroad investments.Marble Slab Creamery has the potential to become a successful and popular store in China, and it is my hope that after developing the skills, abilities, and leadership growth that I can gain from the MBA program at your university I can head for the hi lls forward in my career and bring Marble Slab Creamery global. By doing so, I hope to be able to gain more financial confirm from the successful expansion of Marble Slab Creamery to invest in other, bigger business projects, both here and in China.My life and work experiences have allowed me to develop into a strong business and operating manager. My ambition, drive, work-ethic and ability to think outside the box are all assets that are important in accomplishing a great deal in business, both in the United States and internationally. By obtaining a graduate degree from your institution I will be able to build upon the foundation of my own abilities to become a successful business manager, investor, and owner. My strengths will also contribute to the strong environment lay out at Rice University, and I believe my experience will bring a great contribution to the academic environment and to my fellow students in the MBA program.

Restaurant and Bar Essay

Work Plan Statement of paradox We are pitching an idea for an all you can eat all-embracing Asian style cuisine. The eating place will be located in Bellevue, Washington near Bellevue Square and within walking distance of the Microsoft and Expedia towers. The restaurant will offer a variety of Asian cuisines such as sushi, dim sum, teriyaki, and different popular foods sought by young adults and weakened families. We are asking for $750,000 from venture capitalists to finance our project. Schedule/Division of the reach -May Bao Tu happen detailed information for project and need in Bellevue 2-May scratch Calimlim typography List benefits and features of products and services cogitate to business 4-May Timofey Khval Research costs, other financial information completed Linh Ninh Organization Pick the important and related things to investors needs My Tran Research, develop foodstuff strategy 10-May Bao Tu Set the target market and summon their tastes. Find competitors and research them Linh Ninh Develop ideas for outset Peter Calimlim effectuation/ valuation Revise debut for 3-4 minute speech. Practice Individually 16-May sort out company meeting to share research and other ideas 18-May My Tran Develop ideas for stop Timofey Khval roll information into tables, financial statements, graphs 23-May Bao Tu contain research and preparation for presentation 25-May Timofey Khval analytic thinking of information completed My Tran Completion of rough draft for opening and go Linh Ninh Compete rough draft of marketing strategy, closing ideas 27-May radical Finish research and individual portions. coming upon to develop presentation 1-Jun pigeonholing Meeting to rehearse presentation, make final revisions 4-Jun Group Meetings to continue rehearsal, fiddle on visual aids (if necessary) 6-Jun Group Presentation date 1-May Bao Tu Find detailed information for project and needs in Bellevue 2-May Peter Calimlim Composition List benefits and featu res of products and services related to business 4-May Timofey Khval Research costs, other financial information completed Linh Ninh Organization Pick the important and related things to investors needs My Tran Research, develop market strategy 0-May Bao Tu Set the target market and find their tastes. Find competitors and research them Linh Ninh Develop ideas for opening Peter Calimlim Execution/Evaluation Revise presentation for 3-4 minute speech. Practice Individually 16-May Group Group meeting to share research and other ideas 18-May My Tran Develop ideas for closing Timofey Khval Compile information into tables, financial statements, graphs 23-May Bao Tu Finish research and preparation for presentation 25-May Timofey Khval Analysis of information completed My Tran Completion of rough draft for opening and offering Linh Ninh Compete rough draft of marketing strategy, closing ideas 27-May Group Finish research and individual portions. Meeting to develop presentation 1-Jun Gr oup Meeting to rehearse presentation, make final revisions 4-Jun Group Meetings to continue rehearsal, work on visual aids (if necessary) 6-Jun Group Presentation date

Diversity of People in United States: A Threat to U. S. Security?

I. IntroductionAs the globalization become rampant, people are migrating to and from diverse parts of the world. The United States (U.S.), being a well developed countrified in the world, apparently, polar citizens from incompatible countries and continents are trying to migrate and class their lives in the U.S.This could non only be seen in the modern eld but in like manner in the past era of the America wherein french people and African ethnics, from their migrant ancestors, are able to live right off as American citizens. Being a divert country different people are living at heart one geographicalal area. Considering that U.S. is a very politicking and powerful country, cold war and gaps with other nations are unavoidable.Along with this study, the important objective of this research is to know whether the culture of diversity in U.S. could be a threat to the national protective cover of the country. Further, the study overly aims to impart learning regarding th e different race and nationality of the people living in the U.S. Also, the theatrical role of the study is also to determine the implications of having U.S. citizens who are born in different places and nationalities.The study is conducted for the advantage of formulation of mitigating measures if there are negative implications showcased by the study.In addition, the study only encompasses people who are living within the geographic area of the country. It will be conducted in a specified (and short) anatomy of time since the resources of the researchers are also limited.II. MethodologyThe research study will be using secondary information from the civil registrar and primary info through personal interviews with different professionals (e.g. demographers and sociologists) for thorough analysis of the study.The research design that the researcher will be using is the Experimental design with the gang of the quasi(prenominal) experimental design. First, the Experimental desi gn beca physical exercise the study will politic follow the scientific method in performing data gathering. Second, the Quasi experimental design will also be utilize because of the use of the statistics data and the adherence to lesser random research.The study will also be using cluster random sampling. This sampling method could be more appropriate with the study since subunits of the population that will be equanimous will becoming from all states in the U.S. Thus, the study could have an fitting representation from each cluster.The method of analysis that will be used in the study is the deductive approach or analysis. From the general information that can be gathered, each thread of details that could contribute significantly to the result of the study.Those data that are planned to collect are data of the migrants since after World War II. The numbers racket of the natural American citizensThe numbers of the natural American citizens will also be counted, meaning, these people are whose parents are both American citizens and born in the U.S. Also, the statistics of the different ethnic, races, and nationalities in different states will also be collected. From the national defense, some security measures will also be searched in addition to the recommendation of the study.III. Results and password (Possible Implication of the Study) in that location could be many trends from the result and discussions of the study, if it will be conducted completely. There are numbers of implications of the study that could be shown like despite the detail that people in the U.S. are born in different places and nationality, it is not a threat to the national security of the country since the country, itself, has its own tight measure against the terrorism and any violent act to the state. Also, the study could also implies that a tighter security measure should still be implemented within for a safer lives of the U.S. citizens.ReferenceRetrieved on January 15, 2008 on Embassy of the United States database.

Women Empowerment

authority has multiple, inter associate and interdep fetch upent di mensions- economic, social, cultural and political. It apprise be belowstood in relation to resources, perceptions, affinity and power. except what does women sanction mean? Women potency gener altogethery has five comp nonp atomic number 18ilnts firstly, womens aesthesis of self reveallay secondly, their right to capture the power of control their get functions, both inwardly and outside substructure and lastly, their ability to influence the focal point of social channelize to create a just social and economic order estate bothy, internationally and universally.Educational growth and economic voiceicipation argon the key constituents in ensuring the empowerment of women. new(prenominal) than educational and economic empowerment, changes in womens mobility and social fundamental interaction and changes in intra-house score decision- do be necessary. We should non forget that narrative in a wi tness to the women who wee-wee in the ago present crotchety leaders capabilities. Razia Sultana, Rani of Jhansi, Sarojini Naidu and Indira Gandhi atomic number 18 motivation examples of women empowerment.I would equal to peep into the past when the stature of women as destroyed. They were in this way they strip women of their due place. intimately men follow themselves as being the boss life-form in society. They shrive this belief by saying that they be stronger and more capable thus, making those more satisfactory for the more important roles in society. Treated as chattel in the early Roman society. In France, they were termed as half-soul creatures creditworthy for the destruction of society. The Chinese considered them as devils soul.Japanese men preferred to live unmarried lives but the truth is that women afford move in all the aras. In India, the empowerment process has already begun. We ar now witnessing a steady advancement in the enrollment of women i n schools, colleges and up to now in profession institutes. Their wellness is better as compargond to former decades. In this decade, women atomic number 18 entering into the subscriber line market in increase numbers. They are screening their skills even in non-traditional sectors like police, defense, administration, media and research eye sockets. precisely a slew of work has to be d one(a) as thither is a course of instruction of women (who consider themselves exceedingly educated) that proudly accepts that they dont absorb digital literacy even though they feature a computing device, they backside non even operate coin bank accounts or practise travel arrangements for family or handle hospital admissions even during emergencies. raze for a simple projection like social visits or shopping slackly they quest the telephoner of their husbands. Dep revokeent women are not authorise women. 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Writing Guides Writing guides are one of the top 10 home based businesses suitable for women cause they often have a wide association base on different topics.Women empowermentwhy I Believe in Women Empowerment Ages ago, women only had limited opportunities in life. Usual connotation of a woman is the one who does household chores. But nowadays, it may mean offensive to women because their abilities and capabilities to do other things are under estimated. The current generation of women is considered empowered. When we say empower, this means that there is an authority devoted to somebody, thus, that authority will make the person more confident and assertive. I believe in women empowerment because I think as a woman, I should be treated equally with man.Also, being a pupil with wisdom, I speak the truth without doubt or hesitation good- nerveing me a sense of empowerment. Because of this, I have greater choices and chances to explore, learn and let on myself in all walks of life which will be beneficial not only to me besides also to others. I want to portray an exaltation member of the society. Because of having respect and self confidence, I can do things possible and excel with my outmost dedication to work. Women can perform task that a man can do but outshining them is not our goal instead, spirit harmoniously with them is our desire.Also, women empowerment is not destruction to mans self-esteem and ego. We work not to prove that we can do better than a man but to complement w hat a man can do. Being one of the empowered women, I clearly understood my worth. Thats why I was able to look at the world as a place where I can freely express who I am and what I believe, making me meet with people who honor, love, and respect me as I honor, love, and respect myself. Therefore, women empowerment should be realized by every girl to achieve a triple-crown and fulfilled life.Women empowermentBlob Writing Firstly, women can start a personal blob. It should cover a topic which Is directly related to their skills set. Once they acquire a decent number of readers and followers, they could begin to offer them their services related to their skills and charge a fee for It. Another option In blobbing as one of the top 10 home based businesses involves writing for another individual or company and earning a service fee in return. 2. Providing Professional Advice Women can offer paid advice related to their profession.This is one of the top 10 home based businesses becau se they do not need to worry about setting up their own online platform for this service. There are many websites which offer professional advice to Its customers by appointing a team of experts from various lines of work. They often have predetermined rates and commissions for their registered experts while others also keep them negotiable. 3. Book Publishing Publishing may sound Like the most Investment-demanding option out of the other top 10 home based businesses.This does not hold true for online book publishing or content marketing. Some websites offer free registration to use their online publishing services while others charge a nominal amount. In the end, women can enjoy writing books on their favorite topics and set the prices themselves. Online book publishing is part of the top 10 home based businesses because it enables women to publish books only in the demanded quantity. 4. Designing Shoes Many fashion-savvy females have a creative sense which is often specific to ite ms like hoes.The Ideas may come to them naturally but they may be unable to take up shoe-designing as a full-fledged career option. However, women should utilize different software to develop unique designs and sell them to small-sized shoe businesses along with the ownership right to the designs. It would be a mutually beneficial relationship. 5. Conducting Online Research More and more companies are relying on the internet as an effective tool for conducting marketing research. Some of the benefits they find in this option Include access to geographically dispersed respondents, less time required, etc.This has given birth to the need for employing individuals to conduct the research. Women with an inquisitive nature often prefer this choice out of the different top 10 home based businesses. 6. Image Consultancy This line of work Involves assisting people who wish to achieve their goal of Improving their overall Image. This Is known to be a women-centric choice among the top 10 hom e based businesses. This field pertains to providing consultancy In different areas, such as grooming, styling, dressing, etc. Audio Typing investment of a computer and internet connection. In most cases, these facilities are already present which makes it a zero-investment alternative. Women can offer the services as a typist to reproduce provided audio files into a written format. Although typing speed would be a helpful skill, beginners could always commit to a deadline according to their skills and improve with time. 8. Affiliate Marketing For Affiliate Marketing as one of the top 10 home based businesses, women need to have their own website.It would allow them to associate with other businesses to pay them a commission when visitors to their websites are linked to purchase the companys products. 9. Online Teaching Teaching makes it to the list of top 10 home based businesses because the internet has made it possible to use it as a way to make money online at home. Women can pr ovide interactive sessions to students for their daily homework while offer topic- wise teaching through video tutorials. 10. Writing Guides Writing guides are one of the top 10 home based businesses suitable for women cause they often have a wide knowledge base on different topics.Women EmpowermentEmpowerment has multiple, interrelated and interdependent dimensions- economic, social, cultural and political. It can be understood in relation to resources, perceptions, Relationship and power. But what does women empowerment mean? Women empowerment generally has five components firstly, womens sense of self worth secondly, their right to have the power of control their own lives, both within and outside home and lastly, their ability to influence the direction of social change to create a just social and economic order nationally, internationally and universally.Educational attainment and economic participation are the key constituents in ensuring the empowerment of women. Other than educational and economic empowerment, changes in womens mobility and social interaction and changes in intra-household decision-making are necessary. We should not forget that history in a witness to the women who have in the past demonstrated unique leadership capabilities. Razia Sultana, Rani of Jhansi, Sarojini Naidu and Indira Gandhi are motivation examples of women empowerment.I would like to peep into the past when the stature of women as destroyed. They were in this way they deprived women of their due place. Most men view themselves as being the superior life-form in society. They justify this belief by saying that they are stronger and more capable thus, making those more qualified for the more important roles in society. Treated as chattel in the early Roman society. In France, they were termed as half-soul creatures responsible for the destruction of society. The Chinese considered them as devils soul.Japanese men preferred to live unmarried lives But the truth is that w omen have advanced in all the areas. In India, the empowerment process has already begun. We are now witnessing a steady profit in the enrollment of women in schools, colleges and even in profession institutes. Their health is better as compared to earlier decades. In this decade, women are entering into the job market in increasing numbers. They are showing their skills even in non-traditional sectors like police, defense, administration, media and research fields.But a lot of work has to be done as there is a category of women (who consider themselves highly educated) that proudly accepts that they dont have digital literacy even though they own a computer, they cannot even operate bank accounts or make travel arrangements for family or handle hospital admissions even during emergencies. Even for a simple task like social visits or shopping generally they need the company of their husbands. Dependent women are not empowered women. If modern women think that they are empowered, it s a myth for them .If women choose to be ignorant then all the efforts taken by the Government and women activists will go in vain. Even in twenty-fifth century, they will remain backward and will be paying a heavy price for their dependence, so, it is a wake-up call for women to awake from their deep slumber and understand the true meaning of their empowerment. In the end I would like to conclude with the following words, Women as the motherhood of the nation should be strong, aware and alert. Thank you The endWomen empowermentBlob Writing Firstly, women can start a personal blob. It should cover a topic which Is directly related to their skills set. Once they acquire a decent number of readers and followers, they could begin to offer them their services related to their skills and charge a fee for It. Another option In blobbing as one of the top 10 home based businesses involves writing for another individual or company and earning a service fee in return. 2. Providing Professiona l Advice Women can offer paid advice related to their profession.This is one of the top 10 home based businesses because they do not need to worry about setting up their own online platform for this service. There are many websites which offer professional advice to Its customers by appointing a team of experts from various lines of work. They often have predetermined rates and commissions for their registered experts while others also keep them negotiable. 3. Book Publishing Publishing may sound Like the most Investment-demanding option out of the other top 10 home based businesses.This does not hold true for online book publishing or content marketing. Some websites offer free registration to use their online publishing services while others charge a nominal amount. In the end, women can enjoy writing books on their favorite topics and set the prices themselves. Online book publishing is part of the top 10 home based businesses because it enables women to publish books only in the demanded quantity. 4. Designing Shoes Many fashion-savvy females have a creative sense which is often specific to items like hoes.The Ideas may come to them naturally but they may be unable to take up shoe-designing as a full-fledged career option. However, women should utilize different software to develop unique designs and sell them to small-sized shoe businesses along with the ownership right to the designs. It would be a mutually beneficial relationship. 5. Conducting Online Research More and more companies are relying on the internet as an effective tool for conducting marketing research. Some of the benefits they find in this option Include access to geographically dispersed respondents, less time required, etc.This has given birth to the need for employing individuals to conduct the research. Women with an inquisitive nature often prefer this choice out of the different top 10 home based businesses. 6. Image Consultancy This line of work Involves assisting people who wish t o achieve their goal of Improving their overall Image. This Is known to be a women-centric choice among the top 10 home based businesses. This field pertains to providing consultancy In different areas, such as grooming, styling, dressing, etc. Audio Typing investment of a computer and internet connection. In most cases, these facilities are already present which makes it a zero-investment alternative. Women can offer the services as a typist to reproduce provided audio files into a written format. Although typing speed would be a helpful skill, beginners could always commit to a deadline according to their skills and improve with time. 8. Affiliate Marketing For Affiliate Marketing as one of the top 10 home based businesses, women need to have their own website.It would allow them to associate with other businesses to pay them a commission when visitors to their websites are linked to purchase the companys products. 9. Online Teaching Teaching makes it to the list of top 10 home ba sed businesses because the internet has made it possible to use it as a way to make money online at home. Women can provide interactive sessions to students for their daily homework while offer topic- wise teaching through video tutorials. 10. Writing Guides Writing guides are one of the top 10 home based businesses suitable for women cause they often have a wide knowledge base on different topics.Women EmpowermentEmpowerment has multiple, interrelated and interdependent dimensions- economic, social, cultural and political. It can be understood in relation to resources, perceptions, Relationship and power. But what does women empowerment mean? Women empowerment generally has five components firstly, womens sense of self worth secondly, their right to have the power of control their own lives, both within and outside home and lastly, their ability to influence the direction of social change to create a just social and economic order nationally, internationally and universally.Educat ional attainment and economic participation are the key constituents in ensuring the empowerment of women. Other than educational and economic empowerment, changes in womens mobility and social interaction and changes in intra-household decision-making are necessary. We should not forget that history in a witness to the women who have in the past demonstrated unique leadership capabilities. Razia Sultana, Rani of Jhansi, Sarojini Naidu and Indira Gandhi are motivation examples of women empowerment.I would like to peep into the past when the stature of women as destroyed. They were in this way they deprived women of their due place. Most men view themselves as being the superior life-form in society. They justify this belief by saying that they are stronger and more capable thus, making those more qualified for the more important roles in society. Treated as chattel in the early Roman society. In France, they were termed as half-soul creatures responsible for the destruction of socie ty. The Chinese considered them as devils soul.Japanese men preferred to live unmarried lives But the truth is that women have advanced in all the areas. In India, the empowerment process has already begun. We are now witnessing a steady improvement in the enrollment of women in schools, colleges and even in profession institutes. Their health is better as compared to earlier decades. In this decade, women are entering into the job market in increasing numbers. They are showing their skills even in non-traditional sectors like police, defense, administration, media and research fields.But a lot of work has to be done as there is a category of women (who consider themselves highly educated) that proudly accepts that they dont have digital literacy even though they own a computer, they cannot even operate bank accounts or make travel arrangements for family or handle hospital admissions even during emergencies. Even for a simple task like social visits or shopping generally they need the company of their husbands. Dependent women are not empowered women. If modern women think that they are empowered, its a myth for them .If women choose to be ignorant then all the efforts taken by the Government and women activists will go in vain. Even in twenty-fifth century, they will remain backward and will be paying a heavy price for their dependence, so, it is a wake-up call for women to awake from their deep slumber and understand the true meaning of their empowerment. In the end I would like to conclude with the following words, Women as the motherhood of the nation should be strong, aware and alert. Thank you The end

Cigarettes

This, perhaps, is the most and only logical reason out behind the durable Of the posterior industry. However as the product develops and to a greater extent information is exposed to the public, calls to end the public distribution of cigarettes have heavy(a) louder and spread into the world of politics to a greater extent and more prominently (Strobe). In order to help improve the health of people and to abide by moral standards, cigarettes should be legalized. When cigarettes were first introduced, they became extremely popular, primarily due to the habit-forming traits of the chemicals in the smoke.However, his had been a time before nevertheless research revealed an amaze number of other harmful chemicals within each cigarette, including comp starnts found in rat poison and ho purpose cleaning agents. Furthermore, not many had know of the beingness of tar and nicotine, which cigarettes are cognise to create and contain a lot of, respectively. Tar build up is now commonly known to be a leading ca expenditure of health problems in cigarette users, and nicotine is known as the addictive, artery-sealing leading component in cigarettes. Even further than the harm being done to smokers, second-hand smoke is also an absurdly nimble health problem.The effects of second hand smoke are exemplified by the fact that the damage done by this source IS done to non- smokers, big(a) those who chose not to use cigarettes. Banning cigarette use will doubtlessly increase the e veryplaceall health of the American people, point if the former smokers swear they are suffering. Another point to be observed in the existence of cigarettes as a commercial product is the moral aspect of it. tobacco plant companies are completely aware of all the health risks imposed on smokers, yet they merely see their customers as income.Tobacco companies intentionally use extremely toxic chemicals simply to increase the addictive qualities of their product, completely disregarding the appraise of human life for the value of their economic sustainability. Advertising by tobacco companies are also morally wrong, as recently it has been observed that veritable advertisements are meant to target younger groups. This is meant as a marketing strategy, as getting younger customers hooked means a longer lasting stream of income from a large group of individuals. This is yet another object lesson of the inhumanity displayed y tobacco companies.While their industry is not the only workout of a disregard for human health for economics, it is definitely one of the more prominent in todays society. To take one step in a positive direction to address the risk anything for the economy attitude, cigarettes should be legalized. The one positive that may have resulted in the formation of cigarettes is that the economy does, in some portion, rely on these large industries for a source of world(prenominal) wealth. However, the economy should not take a front seat over the well -being of the populations.Also, the existence of these massive commercial industries are restricting the legitimation process of far more beneficial alternatives, such as cannabis, or marijuana. Because of the fear of losing revenue, tobacco companies have attempted for some time to maintain the legalization of marijuana, which is known to have several positive effects and very few negatives. The existence of tobacco corporations effectively prevents further processes to allow use of this beneficial plant, in addition to lowering the cost to arrest those that sustain marijuana.Therefore, the one positive created by the existence of the tobacco industry has created even more negatives. Due to the overwhelming health detriments and lack of morality, cigarette use should indeed be banned. The existence of the tobacco industry has created a array of problems, including the closing of doors leading to brighter alternatives. This opinion is also spreading among the popular opinions of those in control of the media, further supporting the case that cigarettes are obviously poison, both(prenominal) literal and figurative.

Othello: Explain the important and effectiveness of ‘Act three, Scene three’

In the 17th century, Shakespeare found the plot for Othello in Giraldi Ginthios solicitation of tales Hicatomithi (1565). The bit itself is set in the 16th century Venice and Cyprus. At the sentence of Shakespeare, Turks were considered to be barbarians as opposed to the Christians who represented civilization and morality. In the crook thither is a reference to a Turkish naval labialise on the Venetian controlled land of Cyprus. Its because of this battle that nigh of the plot begins emerge in Cyprus.The third picture of the third act in the work on is an intense and grand scene, which dis hoydens the turning point of events that imploreun in the preceding deuce acts. Such events as the migration of Othello, the moor, Desdemona, Othellos wife, Iago, Othellos ensign, Cassio, Othellos lieutenant, Roderigo, Iagos fri shutting, and valety Venetian work force and women, from Venice to Cyprus. This change of attitude for the characters and the plot led to opportunities for later aspects of the play in particular the flagitious plan created by Iago began to take shape as things fell to backside in his favour.In act 3, scene three, and the auditory modality can run into Iagos newly found control every put in the general, Othello. Iago military personnelages to convince Othello that Desdemona is having an affair and is a false woman. This definitely comes as a shock to the earshot payable to the good, loyal and trustfulnessing image of Othello that they saw at the parachuting of the play. in that location is as well a display of Iagos power of manipulation that comp allowelyows him to use them in any way he wants, so he can extend to his goals.Othello is much changed in this scene he believes that his wife is having an affair and starts to s likewisel doubts in the marriage he so strongly believed in. Othello shows signs to his to a greater extent insecure and weaker side that makes the audience question his character. The events in thi s scene build up to a tragic ending that the audience can predict from the spot they originalise Iagos evil plan and role in act three. tragedy is inevitable and the audience can exhaustly see it, cod to their fellow feeling of Shakespeares real in latent hostilitys in the scene.In conclusion it can be tell that in this central scene of the play, Othello begins to lose control of the situation and Iago takes possessions. jibe three is the turning point of events in the play. Its the point where Iagos plan starts to cash in peerlesss chips in place and the audience notice the power of Iagos course everywhere Othello. tho these events begun long time before this scene At the start of the play we are introduced to Iago, Othellos ensign and advisor, Roderigo, Iagos friend thats in love with Desdemona. The audience learn the fact that Roderigo is paying Iago to fuss Desdemona away from Othello.From the first conversation, it becomes tidy up that Iago is evil, vicious and selfish. He talks of the fact that Othello make Cassio lieutenant kinda of him and how much he hates and wants to bring ingest Othello. Iagos evil plan begun when he told Brabantio that Othello has darkly married and ran away with Desdemona, Brabantios daughter. This caused for Othello to be taken to court and accuse of using witchcraft on Desdemona. During this event Othello stays cool and ease term Iago was hoping for him to get angry and in more trouble.At the end of the act, Othello is sent to defend Cyprus from the Turkish attack. In act two, Othello, Desdemona, Iago, Roderigo and Cassio arrive in Cyprus. As Iago continues his plan once morest Othello, it becomes clear that its not scantily Othello that entrust get hurt at the end. Iago decides to use Cassio in his plan by devising him vulnerable so he gets Cassio fired. With the intension of making things worse, Iago advises Cassio to meet with Desdemona and beg her to persuade Othello to consider giving him an another (prenominal) chance. Cassio arranges to meet Desdemona in her house.At the start of act three, Iago plans for Othello to arrive at his house fair to visualize Cassio leaving and makes sure that Othello does not forget the sight of cassio by sounding suspicious of Cassios appearance and conjureing that there is nearthing going on between Desdemona and Cassio. flush though Othello doesnt accept any of this, he financial backings the perspective in his mind. The audience are now advised of Iagos plan and Othellos jealous mind and all(a) they await is to see how far this would drive Othello and how it will affect the resolution of the play.At the end of the scene Othello loses control when he finds himself having to decide between his love for Desdemona and his trust of Iagos word. This shows Othellos weakness and foolishness to the audience. Shakespeares intension is to prove that not everyone would fall for Iagos plan and that Othello was make vulnerable through out his hea rt and was open to attack from Iago. Through out the play, the audience witness the fast change of character in Othello and unlike Othello himself, they realise that Iago is responsible for most of it.Iago was the person that didnt seem very dangerous at the start of the play but as the events following up to act three, scene three took place, he showed his true(p) colours by initiating his evil plan to subvert Othello, Desdemona and Cassios emotional state. Iagos hate for Othello started because of his despite for black mountain, his green-eyed monster of Othellos fame and finally because of the fact that Cassio was do lieutenant instead of him. Iago felt betrayed and destroyed and decided to make invigoration hell for Othello by acting as his friend but operative secretly as his enemy.As time passed, things changed in his favour and all he had to do was to develop them a push in the ill-treat direction and enjoyed the show as Othellos wonderful life went to ruins. It is very important to understand the tricks and skills used by Iago during the time which he brainwashed Othello. At first he tried to throw hints and ideas but Othello ignored them for few time. Cassio, my lord? No, sure, I cannot think it that he would sneak away so guilty like, seeing you coming 33(38-40). He continued his manipulation by telling false facts and proving his points using any possible situation.But he still held back made his words sound like suggestions while Othello is taking in every word without organism aware. I address not yet of confirmation, Look to your wife observe her well with cassio 33(194-195) Finally, he took his case to the extreme when he realised that Othello would not give in without proof. Iago told Othello rough a made up event in which he witnessed Cassio having an tickling dream about Desdemona. Othello at once believed this, which be just how little he certain his wife and how much he trusted Iago. In sleep I heard him say sweet Desde mona, let us be wary, let us hide our love 33(416-417)Iago talked to Othello about false acts done by cassio and other wrong men but most of the time the actions he spoke of are the said(prenominal) things he did and continued to do while Iago and the audience were all told aware of that, Othello had no clue, making this an example of dramatic irony. O beware, my lord, of jealousy The envious monster, which doth mock the meat it feeds on 33(164-165). Othello was introduced as a brave, understanding man, historied in the army, loved by his wife and respected by the court. later on all the work done by Iago, Othello completely changed and did things he could not imagine before.By the end of act three, scene three Othello had departed past denial and just needed enough time and proof to be completely persuade and to make a tragic decision. In act one, Iago and Roderigos commentary of Othello made him look like an evil man who kidnapped a girl and betrayed a friend when Othello first made an appearance, everything changed due to the contrast between his good personality and the fake description. The audience thought of Othello as the good characters that wont change under any specialize it is clear that when Othello resorted so low to think false of his wife, he would be a disappointment to the audience.Iagos words and speeches had the worst effect on Othello and Shakespeare shows this through the weird and wild actions from Othello towards Desdemona and cassio, which eventually led to murder. Shakespeare demonstrated Othellos confusion and huffy mind as he fought a battle in his level between misgiving and reality. Then there was the prejudice of control, which managed to bring d take in Othello and let him be consumed by jealousy created by no other than another man. At this point Othello acts and talks just like Iago with a mind of blood, hatred and vengeance he starts to use animal mental imagery to describe woman and specially Desdemona.Was this fair paper, this most goodly book, made to write whore upon? What committed 42(70-71) The audience didnt feel sorry for Othello anymore. He fell into a deep hole and cannot be rescued. They knew that there would be tragedy at the end of all this and they could guess it will be mostly Othellos doing, because Iago did his part already Othello would roll down the hill by himself and hitting rock bottom is inevitable. A lot of tragic events take place in Othello that cannot be loadd completely on one person.On one side of the argument, there is Iago a racist, sexist and cruel man who is driven to the very edge by hate for others and selfishness. He manages to use everyone in order to complete his plan of ruining the lives of others. On the other side there is Othello the tough, likable and kind man who proved weak when put in the situation of choosing between false suspicion and his love and trust for his wife. He tried to fight the control of jealousy over him but due to the doubts he kept in his heart, it was no use so he lost control of his mind, which drove him to his death.It is real demanding to figure out whom Shakespeare treasured to saddle for the tragedy as both characters played a big part in it. Its true that Iago started the whole issue and made it known by any elbow room necessary but it was the Othello, the man meant to be better, that gave in to some words. Shakespeare wanted to make it clear that even though Othello made all the deleterious decisions but he didnt always have complete control over his conscience because of his past. It was made clear that at the time black people were not treated right by all.He lived most of his life as a slave and he was mocked and beat down by all kinds of people and it is obvious he lost self-confidence and trust but the fact that he made it from nothing to a historied and respected general is incredible. In some way it can be said that they were both to blame for the bad events. But then(prenominal) a gain Othello is the main character and the audience believed in him from the very start and he managed to ruin things for the one he most cared for. It is very important to keep in mind the effect that the racist society of the time had on him.Haply for I am black and have not those comfortable parts of conversation that chamberers have or for I am declined into the vale of years. 33(260-264). In a deeper look at the scene there are many small details that helps a lot more into the understanding of the decisions made by the characters. In contrast to the previous two scenes, this scene is lengthy. Here we watch as Othellos mind is poisoned. Desdemona and Emilia wisecrack cassio their assurance that Othello will soon restore him to favour. Desdemona insists that she will talk her maintain out of patience (line 23) until he agrees to reassign cassio.As they talk, Othello enters with Iago. Uneasy and ashamed, cassio leaves when Desdemona offers to plead for him until she is heard. Iago immediately sets to work, observing briefly that he does not like the manner of Cassios leave-taking. Iago continues to suggest that he suspects him of false behaviour with Desdemona. He urges his master not to be jealous without telling him directly why he should be jealous. Othello insists that he is not given to jealousy, but his mind has clearly been moving in the very direction Iago intended because he then speaks of his wifes attributes and talents.He also brings up the subject of rivalry when he says she had eyes and chose me (line 192). Iago knows he has ensnared his victim. He then offers Othello specific advice watch Desdemona with cassio, remember that Venetian women are deceitful. Iago continues to release the knife by pointing out things that he knows Othello would think about. Finally it becomes clear that the doubt is created in Othellos mind and heart when he says why did I marry? (Line 245). Iago is merciless so he returns to offer more fetid advise until Othello is completely under his control.After this long and important conversation, Othello and Desdemona go to dinner. Emilia comes back to find Desdemonas hankey that she dropped earlier unaware of the wideness of the handkerchief to both Othello and Iago, Emilia steals the handkerchief and hands it to Iago. Here we discovers that the handkerchief is a big part of Iagos plan the handkerchief will be left at Cassios lodgings to serve as proof of his secret affair with Desdemona. When Othello returns, he is absorbed with thoughts of his wifes treachery.He now seems absolutely convinced that desdemona is guilty of deceiving him and is tormented by the lack of evidence. He also dec finding out about any of this he says he was happier when he was ignorant of her stolen hours of lust. Iago feeds othellos jealousy by telling him that it will be hard to get evidence and then he continues to give a description of an event in which he shared a bed with cassio and witnessed him having an erotic dream about desdemona in which he tells her to kiss and such.This drives Othello angry and he turns to violence and revenge but not as much Iago wouldve wanted. Iago then moves to his serious back up plan he tells the general about the handkerchief thats been seen with cassio rubbing his beard with it. Othello is now utterly consumed by bloody(a) thoughts (line 460). They both kneel and vow to help each other and improve whats wronged. Othello asks Iago to kill cassio. Iago then receives the promotion he has been looking for he is made lieutenant when he agrees to murder his friend (line 476).Othello always needs someone to completely trust and believe, so it can be said that Iagos devotion has replaced the accord Othello received from marriage with Desdemona. This scene ends, as a new build filled with hate, blood and vengeance, is about to start. In terms of characters, Iago is most to blame for the events in this scene that build up the road to tragedy for Othello. pa stime scene three, a short but funny moment takes place in which desdemona and a clown have a conversation. This to stop the tension built up in the previous conversation between Othello and Iago.This visible light start makes the audience forget about the tense events of the last scene and to get them to look forward to the outcome of the play. We see Othello very anomic and angry with Desdemona regarding the missing handkerchief. Desdemona realises that her husband is acting like a contrary man as he shouts and accuses her of false actions. The audience can determine that the tense events of the last scene have definitely changed Othello for the worse. It is understandable that some people would feel sympathy for Othello even though he is macrocosm weak and stupid in believing Iago and loosing faith in his wife.But the sympathy can be described in different ways, some might feel sorry for him because they believe him to be a victim of racism and an evil, psychopath like Iago while others believe that Othello is partly to blame for the events of the play but still a victim. But no topic what kind of sympathy they have for him, they all know he was a victim to some extent because even though he denies it, he misunderstands women and doesnt give Desdemona a chance to explain herself. He believes that he is allowed to think people and decide their fate.Through out his problems, he loses his pride and resorts to concealment and eavesdropping which results in even more jealousy that eventually leaves him shattered and vulnerable, in other words, a victim. Shakespeares intensions are to put the audience in a situation where they can choose what they want to think of Othello. But he still wants them to feel the same thing about the plot when the play is over Othello is responsible for a monstrous murder and then destroys himself in an act of self-slaughter.However the final response from the audience will be great sadness because of the moors death and relie ved and glad that his tormentor will be definitely tortured. Othello was a noble, compassionate and courageous black man that against all odds, served in a white mans society. He tried to be more than a soldier by loving his wife more than anything else in his life. Throught out his youth, he was tortured and broken down and just when he thought that he had found everything hes ever wanted, Iago turned up in his life. Iago tortured him, just by using the precise words at the right place and at the right time.The audience were forever and a day aware that he was directly under his ensigns poisonous influence and was being pulled in many directions. The audience felt that his desire to revenge himself on cassio and Desdemona was the terrible result of Othellos attempt to combine his roles as soldier and lover. When he feared that his wife had betrayed him, he said woefully, Othellos occupations gone (33. 360) it is almost as if Desdemona was the take to be he earned for his milita ry victories she had perhaps replaced his career as the blood line of his pride and honour no wonder he felt her loss so keenly.In the final scene, before he killed himself, Othello reminded us of his previous services to the society and the man he was. Shakespeare wishes for us to know that Othello was a worthy man before he was ensnared by Iago. Othello heroically takes his own life as his punishment for killing his honest and loyal wife. In his final act and speech, he realised who he was and allowed the soldier inner him to kill the lover. But some might say that it was all too late for him, for Desdemona and for their beautiful life and marriage.