Business and Administration Unit 1 Assessment 1

Unit one Principles of individualised responsibilities and utilizeing in a condescension environment legal opinion You should utilisation this file to complete your Assessment. The first-year thing you need to do is hold a copy of this document, all onto your computer or a platter Then hunt down through your Assessment, remembering to save your work regularly When youve finished, print out a copy to aliment for reference Then, go to www. vision2learn. com and send your complete Assessment to your tutor via your My Study ara manage undisputable it is clearly marked with your name, the course title and the Unit and Assessment number.Please note that this Assessment document has 8 pages and is made up of 7 Sections. Name Devan Primus Business and Administration Unit 1 Assessment 1 Section 1 Know the fight rights and responsibilities of the employee and employer 1. Identify four principal(prenominal) points that would be embarrassd in a contract of employment. If possible, use an manikin contract to expect your resolving power ( receive free to obscure either occult education). Place of employment S. Com Group Limited (Comp all Registration Number 02209742) whose registered say-so is at 800 the boulevard, Capability Green, Luton, Bedfordshire.LU1 3BA Job Title W atomic number 18houseman Start troth The date in which an employee would commence work Holidays e. g. The contractor leave be entitled to accrue, on a pro rata origination, 28 days of give holiday per year (for the avoidance of doubt the 28 days are including Bank Holidays). payments for holiday will be calculated on the basis of the Normal Rate. Holidays may more(prenominal) thanover be sign onn with the prior compose consent of S. Com. The contractor sh every endeavour to co-operate with the Clients requirements at all times and any request for paid holiday should be made as farthestther in advance as possible.The Contractor must record all authorised holiday in the germane(predicate) timesheet. 2a) List three mention points of enactment that affect employers in a argument environment. Security information Protection Health and Safety 2b) List three key points of legislation that affect employees in a fear environment. Employment Rights and Responsibilities Grievance subroutine Equal Opportunities 3. Identify a range of places where a soulfulness eject find information on employment rights and responsibilities. You should identify at least twain inwrought and 2 external sources of information.You provoke get internal information from you line managing director or a representative from your merchandise union. You croupe also find external information from the government websites and libraries. 4. render how representative bodies arse support employees. For example Trade Unions can booster employees with such things as disciplinary hearings and any disputes employees defend regarding wages, holidays or notwithstanding qualifys in the work place. 5. Briefly describe employer and employee responsibilities for equality and diversity in a business environment.You should give at least both employer responsibilities and 2 employee responsibilities. If possible, grant pertinent equality and diversity procedures from your workplace (or place of study) to support your answer. These documents should be annotated to highlight the relevant sections. When hiring a new employee a caller-out should never discriminate. For example if they interview a person who was over charge or from an ethnic mainstayground, they should still be considered for the job based on their skill set not their background or how they look.Also as a company stake holders, manager and team leading go through a right to ensure and maintain equality and diversity throughout the company to stool sure every employee is respected and enured fairly. both individual employee is responsible for their take behaviour and actions. T hey should never marque another(prenominal) employee feel unsafe, singled out or be unfairly treated. Any employee who is ever witness to such discrimination has a duty to report it to the relevant management without fear of being discriminated a recognisest themselves. . Briefly explain the gathers of making sure equality and diversity procedures are followed in a business environment. Your answer should include one solve for the employer, one benefit for the employee and one benefit for the overall organisation. Employee By shootering employees training opportunities who are ordain to gain extra skills to progress in their move, they will find ply will work harder and be more productive. In the long run rung will feel appreciated knowing their all being treated fairly.Employer By offering training opportunities and not discriminating in any path or form, the company can bring in clever people from all backgrounds that in turn will bring odorous and new ideas. Organisat ion Overall outcome for the company will check off a happier work force and productivity increased possibly leadership to increased profits. Section 2 date the offer of health, natural rubber and protective cover procedures in a business environment 1. Identify employer and employee responsibilities for health, safety and protective cover.If possible, provide relevant health, safety and security policies / documents from your workplace (or place of study) to support your answer. These documents should be annotated to highlight the relevant sections. An employer is responsible to ensure that all workers amaze a safe place to work in regards to their health and safety. They must pass judgment any risks an employee will encounter whilst in the work place, not only this but anyone who comes into contact with their business. Risk assessments should be carried out and information inclined(p) to all employees making them aware of all isks and how to divide with situations if a nd when they arise, this can be achieved by training staff on relevant protocols and use of equipment. It is an employees responsibility to look after themselves an that of others who may be affected by their actions at work, employee, co-workers and employer must work together to ensure that everyone meets their legal requirements. If an employee has any worries active health and safety in their work place they should voice their queries to either a manager, team leader or a health and safety representative.To support my answer I have some health, safety and security polices from an old place of work. Risk Assessments/Methods Statements Make sure you know what hazards em corpse before you start work. Have them communicated to you. Al counselings follow instructions given to you by your line manager/supervisor. Risk assessments/ mode statements have been completed for your security department and are in that respect to create awareness of the hazards you may be subjected to. A sk to read the assessments before you commence work. Machinery and Equipment Use only serviced and tried and true equipment Use the machinery or equipment for the purpose it is intended. Know the location of the cut off switch. Ensure that you have been trained and authorised to use that item of machinery or equipment. If defective equipment is found, clearly mark it, ensure no one else can use it and report it to your line manager/supervisor. Read instructions guardedly before operation. If in doubt ask. Personal Protective Equipment (PPE) You must co-operate with tire out by wearing PPE to combat potential hazards. Factory floor employees must provide their own safety boots and overalls. Protective eye goggles are to be worn at all times on the grind floor. 2. rationalise the purpose of following health, safety and security procedures in a business environment. Following these procedures is very vital for a company, keeping its staff safe is a main priority when it co mes to health, safety and security. Keeping employees information confidential meeting legal responsibilities in regards to the data protection act, also protecting staff from personal attack or assault. . absorb three different ways of maintaining a safe and secure business environment. Three different ways of maintaining a safe and secure business could be Using passwords on computers to stop unauthorised access do sure valuables are locked away and kept out of sight insurance coverage any security issues to the appropriate person Section 3 transform how to communicate effectively with others 1. Complete the table below with descriptions of different methods of communication.You should include two verbal, two non-verbal and two written methods of communication. Methods of communication Description vocal communication 1. Standing in front of colleagues giving a presentation. 2. Having a conversation over the forebode. Non-verbal communication 1.Bod y language i. e. facial expression and peoples attitudes. 2. persons perspective or hand movements Written communication 1.Writing an email to a colleague 2. ending a letter to a client 2. Using two specific examples, explain how to choose the well-nigh appropriate method of communication to meet your needs and the needs of others.If you had a deadline to meet and had to make variety shows at the last minute to a project, you would need to inform all relevant people of the changes as soon as possible. The most appropriate method would be verbal communication as sending an email for illustrate may get to all recipients to late. Written communication is a most appropriate method when detailed information or instructions are required, for example a client or business associate is far away to easily speak to over the phone or in person. 3. Describe at least two ways of actively hearing. show eye contact is a good way to show that you are listening to someone when they talking. Also writing down notes and questions to be asked at the appropriate time. Section 4 Understand how to work with and support colleagues 1. Explain the purpose of agreeing standards for your own work. Give at least two reasons. If the employee agrees to work place standards it gives the employee a better understanding of what is expected of them, this also enables them to keep track of their own progress and mathematical process.Work place standards are set and cognise by managers, if employees dont stick to them this could lead to employees interpreting the own ways of doing things causing conflict between themselves and other colleagues. 2. Explain the purpose of taking on new challenges and being able to adapt to change at work. Being able to take on new challenges at work would make you more valuable to an organisation, if you are more willing to learn new skills and progress with the company you could find yourself in a new job ro le with more responsibility.There are many reasons for change in the work place and most of these are made to make the organisation be more efficient for themselves, employees, clients and to stay inline with the ever changing legal requirements. 3. Explain the purpose of treating others with truthfulness and consideration. As the saying goes do unto others as you would expect them to do unto you. If u treat everybody the same with honesty and respect they will show you the same in return. This will make the work place and its employees run more smoothly with fewer hiccups.Every person is an individual and has their own problems but if you show respect they are more likely to open up and in turn begin to trust. This doesnt mean you have to agree with them but shows you are willing to listen to their opinions and ideas, in the long run things can be achieved which will benefit everyone. Section 5 Know how to plan own work and be accountable to others 1. Explain the purpose of meet ing work standards and deadlines when completing tasks in a business environment. It is important to stick to work standards and deadlines in a company as failure to do so could to adverse outcomes for the organisation.Every body has their duties and responsibilities and if they are not executed properly it can have a knock on effect and lead to the loss of clients and not smasher set out targets. 2. Describe two different methods that you can use to plan your own work in a business environment. By planning your work before starting a task youre making yourself aware of what need to be achieved. You can do this by prioritising your work load getting the more important aspects done first and the lesser important task after.Avoiding any distractions that will cause you to slip site of what you have to achieve in a set timescale, this could be stopping to chat or other colleagues asking you to do inconstant task which could be done at a later time, apologise and continue with your w ork. 3. Describe ways of keeping other people intercommunicate about progress and compare their effectiveness. What are the benefits and drawbacks of each approach? anticipate conversation You can keep your manager informed by telephone to update him/her on your progress.He or she will get all the information they need quicker but by communicating in this way it could lead to missed out information Meetings This is a good way of informing your manager and colleagues of your progress. The only draw back is its a bantam time consuming nether the less you can fill your manager in with all the relevant information and also give an estimated issue time, if you feel you wont get the job completed on time you can ask your manager for an extension. Section 6 Understand the purpose of alter own carrying into action in a business environment and how to do so 1.Explain the purpose of continuously improving your performance in a business environment. Continuing to improve your own perfor mance can lead to better prospects for an employee. The better an employee is at their job the more chance of possible training, promotion or pay rise and have a long-term affect on their career prospects. This will make an employee constantly think about what they can achieve and end up with job satisfaction. 2. Describe at least two ways of improving your performance at work. Where relevant, illustrate your answer with specific examples from your own experience.Set yourself career targets as to where you would like to be in life. Try to take on extra responsibility at work and show team leaders/managers that you are capable of hard word. In previous employment I worked harder and it paid off, I was given extra responsibility to run a team of colleagues in the restaurant and make sure my section ran as smoothly as possible. 3. Briefly describe at least two different types of career pathways that may be available to you. I could take on a higher position in my current employment whe ther that is a team leader, supervisor or manager preferably a managerial position.Other options available to me could be in sales or regular IT. Section 7 Understand the types of problems that may occur in a business environment and how to deal with them 1. Identify at least two different types of problems that can occur in a business environment. A minor incident could be that a node had booked a table at your restaurant and on arrival be told that there is no reservation on the computer system. This could easily be obdurate by apologising to the customer and getting them a new table as quick as possible.A major incident could be that a customer has had a serious trip or fall on the set forth and for this type of incident I would call a manager. I feel a manager with more experience than myself would be better at handling this kind of situation in regards to legal obligation and how scoop up to assist the customer. 2. Complete the table below by describing at least two spec ific problems that can occur at work and how they can be dealt with. Problem Dealing with the problem 1.A customer has been waiting a long time for a meal they had Go over to the customer and apologise for the delay and with the say ordered. so from my manager offer a complimentary drink. 2.A customer has a complaint about a meal received from the Speak to the customer and indentify what the problem is, take the kitchen. food back to the kitchen and explain what is wrong with the food. Ask the customer if they would like a substitution or prefer a refund. 3. Complete the table below by listing at least two problems you are able to deal with yourself and two problems you would need to refer to others to deal with (and how you would refer these problems). Problems I can deal with Problems I would need to refer to others How are problems referred to others? 1. 1. Customer toilets have run out of toilet roll. A cooker in the kitchen has stopped working . shout out maintenance explain the situation and ask for help 2. 2. Theres a spillage in the kitchen. You know of a colleague bully another Raise awareness to the relevant superior member of staff. manager. erst you have completed all 7 Sections of this Assessment, go to www. vision2learn. com and send your work to your tutor for marking.